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Contact Epi Info Customer Service
Published by Centers for Disease Control and Prevention
Report an issue with Epi Info.
Send the customer service your feedback so they can fix your issue asap.
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Why should I report an Issue with Epi Info™ Vector Surveillance?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Centers for Disease Control and Prevention to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Epi Info Customer Insights
1. great app.
Steps to Troubleshoot & Fix Epi Info Issues
1. Fix Epi Info Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Epi Info: Restarting the app will resolve most errors.
- Update the Epi Info App. Here is how:
- On Android goto PlayStore » Search for "Epi Info" » Open Epi Info™ Vector Surveillance » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Epi Info » click "UPDATE".
- Clear Epi Info™ Vector Surveillance app cache: Clearing cached data will force your app to retrieve the latest data directly from Epi Info servers.
- On Android, goto Settings » Apps » Select "Epi Info™ Vector Surveillance" » click Storage » click "Clear Cache".
- Check Epi Info app permissions. If any of these permissions required to use your device's features are disenabled, Epi Info might not work.
- Uninstall and reinstall Epi Info. If nothing else has worked, completely uninstall Epi Info then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Epi Info not working
2. Fix Epi Info Server issues & Internet Connection
- Check network connection: An unstable Internet will make Epi Info be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Epi Info not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Epi Info may not be able to connect to the Internet when running in the background.
