Contact In Customer Service

Why should I report an Issue with Informant?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fanatic Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It has always been expensive, but the new version requires an exhorbitant yearly subscription (versus the single purchase price I already paid) AND it degrades the user interface of the current app by injecting an obnoxious reminder about the new version that cannot be disabled and must be endlessly acknowledged.

2. I did a fairly exhaustive search of the tasks, notes, contacts and calendar apps and Informant is the best!Ive been using this app for years and I love the customization.

3. My only concern is the lack of refinement on Android is far behind iOS and I hope Informant doesn't disappear as did the Windows version.

4. I should be able to open my calendar without having to click that I "got it" that you have a newer version and then either click "download new app" or "remind me later", just to be able to open my calendar and tasks! UNACCEPTABLE! Please fix immediately.

5. So you have to scroll, stop, see where you are, backtrack, repeat... Aargh! 2-Repeated annoying pleas to buy the upgraded version.Great app, but terrible treatment of paying customers.

6. On their blog they have been talking about updating the Android version to the level of Apple for over 2 years.

7. I'll migrate to a less capable tool or combination of tools instead of indulging that kind of offensive tactic.Though this app has a slightly steeper leaning curve compared to other PIMs, it's features and flexibility make it much better! You can literally customize it to the way you work, not be forced into someone else's idea of how you should do things.

8. I keep all my sensitive data in Informant and keep a current backup file on another BlackBerry device, so if anything happens to my Priv, I can just restore Informant on a new device, from the backup file.

9. The notes have a horrible interface! Left the beta program due to lack of development compared to IOS version.

10. I want to sync using a 3rd party task app (because why would I pay for an informant sync account when they don't even offer a PC app??) without having to pay an annual fee.

11. I understand PI needing to move on to newer versions, and not update this version, and I accept that.

1. Fix In Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart In: Restarting the app will resolve most errors.
2. Update the In App. Here is how:
   1. On Android goto PlayStore » Search for "In" » Open Informant » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for In » click "UPDATE".
3. Clear Informant app cache: Clearing cached data will force your app to retrieve the latest data directly from In servers.
   1. On Android, goto Settings » Apps » Select "Informant" » click Storage » click "Clear Cache".
4. Check In app permissions. If any of these permissions required to use your device's features are disenabled, In might not work.
5. Uninstall and reinstall In. If nothing else has worked, completely uninstall In then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing In not working

2. Fix In Server issues & Internet Connection

1. Check network connection: An unstable Internet will make In be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to In not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, In may not be able to connect to the Internet when running in the background.