Contact CDC Customer Service

Why should I report an Issue with CDC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Centers for Disease Control and Prevention to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. IN NO EVENT SHALL THE CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) OR THE UNITED STATES (U. S. ) GOVERNMENT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF USE, SAVINGS OR REVENUE, OR THE CLAIMS OF THIRD PARTIES, WHETHER OR NOT CDC OR THE U. S.

2. Enjoy a greater variety of content such as Image of the Week, disease case counts, videos, and podcasts to give you the most current health information from CDC.

3. If you’re a journal reader, view the latest Morbidity & Mortality Weekly Report, Emerging and Infectious Disease journal, or the latest on Preventing Chronic Diseases.

4. Browse the latest articles, stay on top of health news in the Newsroom section, and view CDC Images of the Week.

5. THE MATERIALS EMBODIED IN THIS SOFTWARE ARE PROVIDED TO YOU "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

6. Get the official CDC Mobile application to access the most up to date health information.

7. The app ensures that you’re getting the most up to date health information.

8. The home screen lets you see all your information in one place and updates whenever your device is connected to WI-FI.

9. Organize your home screen so that the information that’s most important to you appears first!

10. Turn off the content you don’t want with just a flip of a switch and reset it all with the tap of a button.

11. Rate the CDC Mobile App in the App Store or leave a comment to let us know how we're doing.

1. Good search news for more up to date, reliable and credible information on the Coronavirus 19 as the CDC puts little to no effort in an app it is supposedly pushing.Ever since the COVID-19 Coronavirus struck the U.S., I want to be more informed and so I installed the CDC app so I can be so.

2. I don't need to read a bunch of political BS before getting to the useful information and data! This is really a shameful decline and I will be uninstalling and getting my health and safety information elsewhere.Has great potential.

3. When you check your states info goes to an error page.Classic CDC, the information is outdated, misinformed and lacks any truly credible knowledge.

4. Local alerts and information would greatly increase the useful aspects of the app.I've had this app for maybe a year or two before the Covid-19 pandemic.

5. Considering how important this app should be it really sucks in getting the info you need...App does not stay up to date.

6. It used to always be fact and science based, focusing on what you need to know to stay safe! However, recently the "articles" have been touting Trump's "strong and swift action" in dealing with this virus.

7. The app falls short in information and in many ways it's easier to navigate the CDC website.

8. You see a topic and you cick on it and it takes you to page that does not continue the article and you can't find where the continuation of the article is.

9. My google web browser lends more useful up to date info than this app does.

10. there's a whole bunch of information about nothing and I can't get the information I'm looking for.

11. The CDC direct website is easier to navigate with factual details than this half-assed attempt of an app.

1. Fix CDC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CDC: Restarting the app will resolve most errors.
2. Update the CDC App. Here is how:
   1. On Android goto PlayStore » Search for "CDC" » Open CDC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CDC » click "UPDATE".
3. Clear CDC app cache: Clearing cached data will force your app to retrieve the latest data directly from CDC servers.
   1. On Android, goto Settings » Apps » Select "CDC" » click Storage » click "Clear Cache".
4. Check CDC app permissions. If any of these permissions required to use your device's features are disenabled, CDC might not work.
5. Uninstall and reinstall CDC. If nothing else has worked, completely uninstall CDC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CDC not working

2. Fix CDC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CDC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CDC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CDC may not be able to connect to the Internet when running in the background.