Published by Bundesministerium der Finanzen

Report an issue with Zoll und Reise.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Zoll und Reise?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bundesministerium der Finanzen to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Zoll und Reise Customer Insights

1. Und nein, wenn ich aus einem Land einreise will ich den Wert der Ware nicht in EUR angeben, sondern in der Landedwährung.Crashes when opening on nexus 7 fhdI am working as a travel agent and i hear this questions everyday.

2. 1989.nl.mod.uk/+31-068/20/5622040.vatDie Funktion eine einfache Liste mit Ausgaben anzulegen ist leider verschwunden (um zu sehen ob ich noch unter 430€ liege).

Steps to Troubleshoot & Fix Zoll und Reise Issues

1. Fix Zoll und Reise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zoll und Reise: Restarting the app will resolve most errors.
  2. Update the Zoll und Reise App. Here is how:
    1. On Android goto PlayStore » Search for "Zoll und Reise" » Open Zoll und Reise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zoll und Reise » click "UPDATE".
  3. Clear Zoll und Reise app cache: Clearing cached data will force your app to retrieve the latest data directly from Zoll und Reise servers.
    1. On Android, goto Settings » Apps » Select "Zoll und Reise" » click Storage » click "Clear Cache".
  4. Check Zoll und Reise app permissions. If any of these permissions required to use your device's features are disenabled, Zoll und Reise might not work.
  5. Uninstall and reinstall Zoll und Reise. If nothing else has worked, completely uninstall Zoll und Reise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zoll und Reise not working


2. Fix Zoll und Reise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zoll und Reise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zoll und Reise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zoll und Reise may not be able to connect to the Internet when running in the background.

Reported Issues

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