Contact Tube Map Customer Service

Why should I report an Issue with Tube Map: London Underground route planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Desoline to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Google Maps does the routing portion of this app for free and there are plenty of other free tube map apps that don't use your device in undisclosed and potentially nefarious ways.

2. When trying to plan a route I can find the Starting Point/Destination via search but when selected it does not fill in the respective planner Starting Point/Destination field, making the route planner useless.

3. Thanks for making my first trip a success!Very easy to use and helpful when going around London.

4. Thanks!Helpful app when using underground but if you are first timer it will bit hard to understand which tube to board on.

5. Poor low resolution map Also directions show the same time at every station... I can't be 9 stations along my journey at the same time I start at the first station.

6. Thanks!I am first time traveller to london and it was so easy to travel places using this app.

7. You can go premium, but there are a few things stopping me, e.g. its at a weird price at £2.09 a month, the maps need to be updated I can never find my home address and I think it should say what direction you're going e.g. Northbound.Very useful for plotting routes around London.

8. This app is fantastic! On my first trip to London, I was able to easily navigate the tube system without issue.

9. I just have to search the destination and it would show the underground train station, lines to cover and walking along the station.

10. For example, if there was someone to select Tower Bridge, the app would read the location and show the easiest way to get there using the tube, bus, etc.

11. Interface is simple and easy to use, and includes info as to what stations are along your route, whether you're going east, south, etc; very clear.

1. Fix Tube Map Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tube Map: Restarting the app will resolve most errors.
2. Update the Tube Map App. Here is how:
   1. On Android goto PlayStore » Search for "Tube Map" » Open Tube Map: London Underground route planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tube Map » click "UPDATE".
3. Clear Tube Map: London Underground route planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Tube Map servers.
   1. On Android, goto Settings » Apps » Select "Tube Map: London Underground route planner" » click Storage » click "Clear Cache".
4. Check Tube Map app permissions. If any of these permissions required to use your device's features are disenabled, Tube Map might not work.
5. Uninstall and reinstall Tube Map. If nothing else has worked, completely uninstall Tube Map then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tube Map not working

2. Fix Tube Map Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tube Map be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tube Map not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tube Map may not be able to connect to the Internet when running in the background.