Published by Auswärtiges Amt on Dec 4, 2023

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Why should I report an Issue with Sicher Reisen?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Auswärtiges Amt to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sicher Reisen

1. Außerdem natürlich die ausführlichen, fortlaufend aktualisierten Reise- und Sicherheitshinweise des Auswärtigen Amts zu jedem Land. - Adressen zu den Ländern sind jetzt übersichtlicher und i. d. R.

2. Mit an Bord: eine Checkliste für Ihre Reisevorbereitung, die Adressen der deutschen Vertretungen im Ausland und der Vertretungen Ihres Reiselandes in Deutschland.

3. Finden Sie Hinweise für das Verhalten in Notfällen und geben Sie Ihren Kontakten in Krisenfällen mit einem Klick Bescheid, dass es Ihnen gut geht.

4. Die nötigen Infos für eine sichere und möglichst reibungslose Auslandsreise in der neuen App des Auswärtigen Amts.

5. Der Name ist Programm.

Sicher Reisen Customer Insights

1. Recommended!Pls, give Covid-19 priority or STOP promoting it as helpful for keeping up to date on Covid-rules around travel destinations - it is not!!Please if possible provide a translation to english.Unfortunately not available in EnglishTranslate to EnglishFrom 2021 up to know I have been reading the and get a lot of information a bout the calure of Germany Canada and farance I get the results of my lovely calure and honestly The people of ur At is a bout tow nights that I can't sleep My eyes are just looking the news of CNN Some times I asked from Mon that is it about my article and Mon smileng She is asking me where is our visa and taket 18 months I am waiting trying to get a chance and to me That I could said I have something to shareData for Switzerland from 2017 pre Covid.

2. Simply stating a "Reisewarnung" and borders open but not any tangible info what the warning entails.Very good app with detailed country information and very up-to-date advice.

3. A simple colour highlighting of what actually changed would be much more helpfulI guess this app is helpful for country related info... It's irrelevant for warnings though.

4. The app is a good idea but if I pin a country and then receive a notification that the conditions have changed, I have no way of finding out what actually changed.

5. All sorts of links referring to government sites and RKI routing to their home pages.

6. "aktuelles" ist still an incredibly long list of items.

Steps to Troubleshoot & Fix Sicher Reisen Issues

1. Fix Sicher Reisen Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sicher Reisen: Restarting the app will resolve most errors.
  2. Update the Sicher Reisen App. Here is how:
    1. On Android goto PlayStore » Search for "Sicher Reisen" » Open Sicher Reisen » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sicher Reisen » click "UPDATE".
  3. Clear Sicher Reisen app cache: Clearing cached data will force your app to retrieve the latest data directly from Sicher Reisen servers.
    1. On Android, goto Settings » Apps » Select "Sicher Reisen" » click Storage » click "Clear Cache".
  4. Check Sicher Reisen app permissions. If any of these permissions required to use your device's features are disenabled, Sicher Reisen might not work.
  5. Uninstall and reinstall Sicher Reisen. If nothing else has worked, completely uninstall Sicher Reisen then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sicher Reisen not working


2. Fix Sicher Reisen Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sicher Reisen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sicher Reisen not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sicher Reisen may not be able to connect to the Internet when running in the background.

Reported Issues