Contact BKOOL Cycling Customer Service

Why should I report an Issue with BKOOL Cycling: indoor training?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BKOOL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Feel every curve and slope as if you were there. - Maximum compatibility: BKOOL Cycling is compatible with equipment from the world's leading roller manufacturers like Wahoo, Tacx, Elite, Decathlon, Technogym, Zycle, among others. - Global community: Join a community of cyclists from around the world and participate in group workouts.

2. Travel the world from your home and enhance your training experience with the best indoor cycling. - Workouts: Customize your workouts to suit your needs to improve your fitness level with the best exercises at home. - Velodrome (track): Do your series in the most emblematic velodromes in the world and achieve your fitness goals. - Virtual spinning workouts: If spinning is your passion, you'll love our indoor bike workouts.

3. Your passion for cycling is the only essential thing! - Select your route: Choose from millions of routes worldwide, various training options available, or participate in live events. - Customize your experience: choose where in the world you want to ride and what type of training you prefer, select the bike you like best, and the jersey you prefer to customize your avatar.

4. Let our cycling class experts guide you, offering tips and adapting the training to your needs with the best recorded spinning classes for exercising at home. - Connect your training roller: Compatible with leading roller models on the market such as Wahoo, Tacx, Elite, Decathlon, Technogym, Zycle, among others.

5. Cyclists like Chris Froome, Remco Evenepoel, or Alberto Contador are waiting for you to share a workout. - Diversity of routes: Millions of real routes for you to explore the world from your bike. - The best realism: thanks to our immersive simulation technology that combines HD video with 3D, you can enjoy the ride.

6. Whether you prefer Strava, Training Peaks, or Garmin Connect, pedal and share your workouts on the best bike app on the market. - Group Rides with ambassadors: Ride with the protagonists of the peloton in our Group Rides.

7. What can you do with BKOOL? - Routes: Participate in real virtual races or train at your own pace with our wide selection of routes, including full editions of the Giro d'Italia to exotic landscapes around the world.

8. BKOOL helps you stay in shape, train purposefully and enjoyably, while connecting with a global cycling community without limitations of weather, time, or geography.

9. BKOOL Cycling is your ultimate app to transform indoor cycling into an exciting and motivating experience.

10. Turn your training space into a global stage where you can ride through the world's most iconic routes, all from the comfort of your home.

11. Get ready to cycle at home and take your workouts to another level with BKOOL Cycling.

1. Music autoplays & requires menu navigation to disable.I have a Bkool Pro 2 I have not had any other so I cannot make any comparison ... it always had connection problems with my computer until the latest software updates when these problems were fixed ... now I am using the Android app and it gives me again connection problems through the Bluetooth connection, the worst thing is not being able to connect the Garmin heart rate sensor.

2. I just started using Bkool and I did 2 rides today and they were not uploaded to my recent activities or Strava and trainingpeaks! It appears my ride data has just vanished and I need the data to put in trainingpeaks! Zwift is unparalleled to this.

3. Fonts 2 small for meThis app and device was terrible, you cannot use the device on the other program only bkool will detect this device you cannot use this on zwift and other.

4. Using the bluetooth connected to my Kickr Snap worked perfectly...no disconnection at all (unlike my PC, though I suspect that problem is the BT on the PC, not the BKool windows app).

5. The idea of the app continues to be good, but the inconvenience is still major, both improvements is stability, it keeps disconnecting, changing app ASAP! The experience with the app could not be worse.

6. This app is terrific! There's an amazing amount of content, and it's proven to be much more stable than other smart trainer apps for me.

7. It's a good idea, unfortunately the implementation is terrible.The interface of the app is not great and does not have enough options that it would have on a laptop.

8. I have a free trial so will carry on but if I had paid I would have asked for a refund.Free version of plan does not include any demo tracks.

9. I hope to see a fix and have my ride data recovered.Ok so did a full 30ish minute route of Central Park.

10. There's even a recovery mode if you end up somehow disconnecting from your ride, so you can resume without losing your data.

11. It pairs well with your BLE sensors, the ride interface works quite well, and software stability is passable.

1. Fix BKOOL Cycling Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BKOOL Cycling: Restarting the app will resolve most errors.
2. Update the BKOOL Cycling App. Here is how:
   1. On Android goto PlayStore » Search for "BKOOL Cycling" » Open BKOOL Cycling: indoor training » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BKOOL Cycling » click "UPDATE".
3. Clear BKOOL Cycling: indoor training app cache: Clearing cached data will force your app to retrieve the latest data directly from BKOOL Cycling servers.
   1. On Android, goto Settings » Apps » Select "BKOOL Cycling: indoor training" » click Storage » click "Clear Cache".
4. Check BKOOL Cycling app permissions. If any of these permissions required to use your device's features are disenabled, BKOOL Cycling might not work.
5. Uninstall and reinstall BKOOL Cycling. If nothing else has worked, completely uninstall BKOOL Cycling then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BKOOL Cycling not working

2. Fix BKOOL Cycling Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BKOOL Cycling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BKOOL Cycling not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BKOOL Cycling may not be able to connect to the Internet when running in the background.