Published by Smart Wear on Jun 18, 2024

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Finally registered. Now app cannot find device & says to move it closer, when device is sitting on screen. Have reset watch & restarted phone. Same results.

    β€” by Penny Jones 1 year ago

  • I cannot set up/register my app.

    β€” by Penny Jones 1 year ago

  • I a not good with electronics and I can't seem to sync "DayBand"with my cell

    β€” by Judith A Provo 1 year ago

  • I am having a problem with not being able to register my sleep.

    β€” by Judith Hall 1 year ago

  • I cannot sync with my Samsung Phone. Your instructions are incomplete on syncing and i am having a real problem. I have downloaded the app but cannot get it to work. HELP!

    β€” by GERALD REASON 1 year ago

  • How do you adjust sleep times? Mine starts to monitor at 2:10am and stops at 6:00am. Not sure how to change the times.

    β€” by Anthony 1 year ago

  • Cant log in to app or reset password. Capticha doesn't work.

    β€” by Franny Zeeryp 1 year ago

  • DayBand does not work as a watch!

    β€” by Joseph D Hope-Tillman 1 year ago

  • Captiva stops account set up on dayband

    β€” by Debbie Hnidy 1 year ago

  • Unable to login.An. x. Is next to the email??

    β€” by Brad Ohm 1 year ago

  • I cannot register on the Dayband app on my Android phone to use the Kinetic pro smartwatch. Please help or I want to return the watch 856.341.6771

    β€” by Staci Greenberg 1 year ago

  • I cannot get get the captcha to work. I cleared the cache and cookies. Javascript is enabled. I rebooted the phone.

    β€” by Paul Cashen 1 year ago

  • I cannot get get the captcha to work. I cleared the cache and cookies. Javascript is enabled. I rebooted the phone.

    β€” by Paul Cashen 1 year ago

  • Android program doesn't work with Kinetic C5S watch. I want Kinetics to give me a refund

    β€” by Dan Anderson 1 year ago

  • I'm unable to log in to the Dayband app on my Android phone

    β€” by Anthony Lorusso 1 year ago

  • I'm trying to register on the app and it says I need to get a "captcha". I hit the "get" button and a 1 minute clock starts. Where is the "captcha"??

    β€” by Susan Bailey 1 year ago

  • Please tell me how to change my watch from 24hour mode to the AM-PM mode.
    Example from 13:35 to 1:35PM)

    β€” by Michel Moutal 1 year ago

  • Cannot get the watch to download so I can do the settings. I am not happy with this watch. It is not senior friendly. I have tried everything! Ready for a refund. Will not download to phone or computer. Android phone.

    β€” by Jean Kendall 1 year ago

  • I can't login to the dayband website, it just hangs there. It doesn't like my email address.

    β€” by Mike J 1 year ago

  • How do I change my weight in the app? Do you have another set of instructions? It would be nice to access it online!

    β€” by Kris Halbur 1 year ago

  • This band only keeps up with my steps!! None of the other functions work at all, blood pressure only work 2 times the first time I put it on and same with heart rate. I bought this band for those 2 main reasons and I can't even get them to work. I am wear the band correctly, because that is the message I get when none of the functions work. I am very disappointed in this product and hate I spent money on it. I will now have to buy another brand!

    β€” by Coach Larkins 1 year ago

  • I cannot sync my local weather to my watch. It seems to be using a another location for weather.

    β€” by Bart Lewis 1 year ago

  • My DayBand no longer charges properly. A full charge only lasts about 2 hours.

    β€” by STEVE KLIEWER 1 year ago

  • It says im registered but won't let me login

    β€” by James M Gaddis 1 year ago

  • I can't get passed the captcha

    β€” by Jack R Shults 1 year ago

  • I recently changed my phone and Dayband is telling me to login. It won't recognise my email account, so I have tried to register again. I receive a verification code but have no idea where this should be applied. Help, please?

    β€” by Michael Hugh Askham 1 year ago

  • I cannot register the app. I enter email address, password, confirm password & press catchall get. X appears by email address or password & I get no further

    β€” by Margaret Nicholls 1 year ago

  • i cant get Day band to setup for weather.. i see the page for it but no information from my phone goes to it.

    β€” by james hughes 1 year ago

  • Can't register my kinetic smart watch

    β€” by Sal neri 1 year ago

  • Won't accept my email account

    β€” by Michael Petito 1 year ago

  • Having trouble with pairing even tho watch and phone are close

    β€” by Mark Leach 1 year ago

  • No issues. Just want to get additional watch bands but don’t know where or how to do this. Thanks.

    β€” by Patricia Finger Russell 1 year ago

  • I need help putting my day and on new phone

    β€” by Rose Prince 1 year ago

  • I have tried several times to set up an acct. I keep getting told acct or password is incorrect once I have done it. I will have to return the watches I ordered for Christmas gifts if I can not get this straightened out. Please let me know ASAP. Thank you.

    β€” by Cheri Sprouls 1 year ago

  • Why does the Spo2 show on the watch, but it is not on the app for my phone??

    β€” by David Ballard 1 year ago

  • Can't do nothing with my watch always fully charged, never really used it .can't change time or settings. Must be made in China.

    β€” by Darlene 2 years ago

  • Mijn slaap wordt niet gemonitord. Hoe zorg ik dat dit gaat werken?

    β€” by Naomi Dantuma 2 years ago

  • I am trying to register on the app but I am not able to get a captcha code.

    β€” by Christine Houghton 2 years ago

  • The first is that despite having been using one of your activity bracelets coupled with Dayband for anaysis for over a year now, I am unable to "register" on my Smartphones. I have no idea what I am sopposed to type into the field Captcha. I click on the GET icon, a count down ensues, but then what? I hope that you can solve this problem for me.

    β€” by Zal 2 years ago

  • If I sign up and use my credit card, how do I cancel. I just want to bet my watch set up. I do not want the streaming services offered

    β€” by Jeanette Vorce 2 years ago

  • If I sign up and use my credit card, how do I cancel. I just want to bet my watch set up. I do not want the streaming services offered

    β€” by Jeanette Vorce 2 years ago

  • Sleep detail is not accurate, up and awake at night and this is not detected. Blood pressure also not accurate.

    β€” by Barbara Tanguay 2 years ago

  • I can't register on Dayband. BPM, sleep, HR, O2 saturation not working

    β€” by Francis Kweku Amagloh 2 years ago

  • I purchased 3 of your watches for my family. One of the watch band with notches on them is crack and ready to break off. Can you send me a replacement for it.

    my address is 6816 Bantry CT, Darien, IL 60561 and my phone is 660-205-8093

    β€” by Paul Fung 2 years ago

  • I can't get it to register. I receive the catcha code via email. I then enter password twice. I have no idea if there are rules around what password has to be

    β€” by Julie 2 years ago

  • I cannot get my day and to register with my phone, ok just get a message saying registration failed.

    β€” by Mr. Paul Hudson 2 years ago

  • Cannot register or connect to the spp

    β€” by Barbara Tanguay 2 years ago

  • I have purchased a new dayband watch and am not able to log in, tried to change the password and that is not registering. Also i am not able to register the device on my phone. something is not working well. please give me instructions or reset the back end so that I can start again.

    β€” by Laura Fletcher 2 years ago

  • My u it stopped taking heart rate, blood pressure and oxygen. Will take temperature. The lights come on and it looks like it is working, but no reading.

    β€” by Wendy Taylor 2 years ago

  • Could not create account on phone. Do not know how to address capitva

    β€” by Nancy LaMance 2 years ago

  • I purchased a smart watch & the recommended app was Dayband
    I downloaded & installed the Dayband app
    The app icon show on my phone.
    I registered my email & password with Dayband
    Bluetooth on my phone found the watch - DA-2581
    I tried to login using my email address & password that I registered.
    Received a message "Account or password incorrect . Please re enter"
    Without my asking I received a verification code from Dayband>code@redacted I do not know what to do with the verification code.
    How do I connect to the app so I can get the time, day date on my watch.
    I bought the watch , a C6T from "fairy_me" I they are unable to help me.
    I? need your HELP

    β€” by Trevor Burge 2 years ago

  • Having trouble opening Dayband app.
    Downloaded app
    Installed app on phone
    Registered my email address & password with Dayband
    Bluetooth on my phone found the watch - DA-2581
    Tried to login to the app using email address &L password registered with Dayband
    Received a message of an error
    Tried a number of times without success.
    Without asking I received a verification code from DayBand>code@redacted
    My phone & watch are fully charged.
    What do I do now
    Trevor Burge

    β€” by Trevor Burge 2 years ago

  • Having trouble opening Dayband app.
    Downloaded app, registered, tried to login, advised error in account or registration. What do I do

    β€” by Trevor Burge 2 years ago

  • Dayband will not download to my mobile phone

    β€” by Leigh Stevens 2 years ago

  • I have been unable to get into the website. I believe it is because of the Captcha Code. I do not have one and when I click to GET one it takes about a minute and comes back to just a blank Box. Any help will be appreciated.
    o the website.

    β€” by Ray Ergewnbright 2 years ago

  • I am unablebti conevt ttonl the website with my dayband v2.

    β€” by Ray Ergenbright 2 years ago

  • I had an account at the above email address and I can't login.

    β€” by Joanne Freeman 2 years ago

  • I am very unhappy with the Product. Please send me authorization to return the product and issue me a credit

    β€” by Michael A Feffer 2 years ago

  • I am unable to register my koretrak dayband as the capchta won't show up.. please help me with this. Thank you so much.

    β€” by Debra Green 2 years ago

  • I have a new phone but dayband does not recognize me email account and will not let me sigh in so I can update my dayband watch

    β€” by Joseph Stewart 2 years ago

  • Registration page doesn't work. Need Captcha which starts a count down and does nothing else. Fix it.

    β€” by Claire Hartstonge 2 years ago

  • Cannot get The app to register an account for me.

    β€” by James Wylie 2 years ago

  • CAN SYNC WATCH TO PHONE. FORGOT PASSWORD. SYSEM SAYS MY ACCOUNT DOES NOT EXIST

    β€” by Frank DeLuca 2 years ago

  • Can't get my watch connected

    β€” by Wanda chebott 2 years ago

  • all features are working but the step counter it was working but now is not

    β€” by christine m jenkins 2 years ago

  • I have registered my account and have received and input the verification code that was sent. When I try to log in it says wrong email or password. Can this be sorted out? Thank you.

    β€” by ziva 2 years ago

  • I can not get the app to accept my email and password. I need help.

    β€” by Gloria Hamson 2 years ago

  • I want my money back how do I get it back this fitness tracker is garbage blood pressure doesn’t work accurate you can’t even calibrate it it’s useless

    β€” by Sher 2 years ago

  • The strap to my DayBand has broken. How can I ontain a replacement please?

    β€” by Laurance Thompson 2 years ago

  • Can't remember password..

    β€” by Susan Whittle 2 years ago

  • How do I get a catcha a to register
    My dayband

    β€” by Barbara feldbauer 2 years ago

  • Can't fill in captcha to register

    β€” by Barbara feldbauer 2 years ago

  • I downloaded your DayBand app but couldn't get registered. I couldn't figure out what to do at the Captcha step. Please explain that step for me.

    β€” by Robert Drew 2 years ago

  • Just received a Kinetic band and put the Day Band app on my Android device. Unable to get the Day Band app to register me. It just continually shows the "working" icon.

    β€” by Ronald Schuster 2 years ago

  • Dayband app doesn't count my steps. Please regulate it!

    β€” by Arlinda 2 years ago

  • It seems impossible to register for an account. The registration screen does not work properly. Based on postings on the web, I am not the only one having this problem. I am in need of customer support.

    β€” by Janet Armstrong 2 years ago

  • I cannot remember my password and I cannot change it using your system.

    β€” by George Matsui 2 years ago

  • I reset my watch now I cant set the time on it

    β€” by Patricia Huddleston 2 years ago

  • can not get my phone to connect to my watch. the app will not let me in by my email and password.

    β€” by Patricia Huddleston 2 years ago

  • I cannot get the app to work to register

    β€” by Terri Paul 2 years ago

  • What the Heck guys...............my Dayband app doesn't recognize my new phone! Transferred the app from an
    old phone to a new one. Now I can't sync my phone. EITHER HELP WITH THIS.....OR I GET ANOTHER WATCH FROM ANOTHER BRAND!!! And give you a bad review!!!

    β€” by Saundra G.Neely 2 years ago

  • changed phones, all apps are transfered and installed on new phone. Dayband won't activate on new phone.

    β€” by Saundra G.Neely 2 years ago

  • I have been trying to no avail to login to dayband to get my Koretrax working
    Please help me

    β€” by gene mille 2 years ago

  • Just transferred all my data from Tracfone to Spectrum Tried to use the Dayband app wwithout success. What needs to be done?

    β€” by Saundra G.Neely 2 years ago

  • Cant get captcha to register

    β€” by Gerry Mastaler 2 years ago

  • Day band app will not accept my email: polly.davis51@redacted

    β€” by Parekohatu Davis 2 years ago

  • Boodpressure is missing from DayBand.

    Sleep app does not work on the app or on DayBand itself.

    β€” by MICHAEL SCARLETT 2 years ago

  • How do I get a refund?

    β€” by Barbara poore 2 years ago

  • I sent a message, 1 week after delivery and received a response. I purchased this watch due to the ad stating how easy it was to use.
    The app was downloaded, won't take email. I have hadfor

    β€” by Barbara poore 2 years ago

  • Your dayband app won't allow me to create an account.

    β€” by Richard Wilson 2 years ago

  • I am unable to register so I cannot pair my device. every time I email for asistance I am sent a verification code but no instruction on where to enter it. I get the "captcha" box but get no pictures and am stuck. Without this the smart watch is useless.

    β€” by Marcia Scott 2 years ago

  • The sleep tracker still has me asleep hours after I’m up. Why, how do I fix, or do I send it back as broken

    β€” by Robert L Gouker 2 years ago

  • Somehow my blood pressure feature on my dayband is not there anymore. Please help

    β€” by John T Hitch 2 years ago

  • I can't get past the capcha button to register because it does not display a code for me to type in.

    β€” by Susan Dill 2 years ago

  • Without the catchall I cannot register which makes this app and watch worthless. Please help me register so that o can log in to my app

    β€” by Rebecca Small 2 years ago

  • I cannot get a captcha on the app to register?????

    β€” by Rebecca Small 2 years ago

  • I purchased the watch and it worked great the first day. The second day I had to reset it in order to get it to start counting steps. Today the same thing it won’t start counting steps. I don’t think the answer is to reset it every day. Do you have any ideas

    β€” by Robert L Gouker 2 years ago

  • How to change my location????

    β€” by Phillip Elam 2 years ago

  • Downloaded app but cannot open it.

    β€” by HORACE Franklin Sr. 2 years ago

  • I am unable to register on your app. It won't give me the captcha. I read that many people are having this problem. please helpASAP

    β€” by laurie felice 2 years ago