Contact Xero Me Customer Service

Why should I report an Issue with Xero Me?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xero Accounting to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You will only have access to mobile features your organisation has enabled, based on your role (not all mobile features may be available to you). - Capture cost as they happen: scan and submit expenses, company card and mileage claim, anytime, anywhere. - Track your mileage: use the map in Xero Me or select from recent locations to accurately enter, track and submit mileage claims to get reimbursed faster. - With approver permissions, review and approve expense claims on the go. - With admin permissions, setup receipt analysis, claim accounts, team roles and bank accounts.

2. Xero Me is a self service employee tool that helps small businesses reduce the time spent gathering and fielding requests.

3. For accountants and bookkeepers, Xero helps build a trusted relationship with small business clients through online collaboration.

4. Xero ​is a beautiful, easy-to-use global cloud-based accounting software that connects people with the right numbers anytime, anywhere, on any device.

5. Access to Expenses requires a Xero Expenses subscription and access permission granted by your employer.

6. We’re proud to be helping over 2. 7 million+ subscribers worldwide transform the way they do business and seamlessly integrates with over 1,000 apps.

7. We started Xero to change the game for small business.

8. We’re proud to be helping over 2. 7 million+ subscribers worldwide transform the way they do business.

9. To log in to Xero Me you must be granted permission by your employer.

10. Xero is one of the fastest growing Software as a Service companies globally.

11. We lead the New Zealand, Australian, and United Kingdom cloud accounting markets, employing a world-class team of more than 3,500+ people.

1. It does some things well (leave, payslips) but has room for improvementit's very lite on info for example when you enter your leave it does calculate the hours so if take annual leave which coincides with the weekend you can't tell if it using annual leave.Issue inputting night shift hours.

2. hate that I can't switch between my different places of employments without logging out.Was good but after last update our staff cannot put start & finish time, even when selected in the settings.

3. If entering total time worked, you cannot enter notes or breaks.

4. When entering times you cannot roll the time with you finger, standard in most clock based apps.

5. On the mobile app start time, end time, and notes can only be entered individually which takes more time.

6. I've been unable to enter nightshift shift times and the system seems designed to auto correct for dayshift hours only.

7. I changed the settings from "duration" to "start/stop times" and it killed the whole timesheet.The browser version does not include all features.

8. Would be great if it accepted over night shifts with the start stop method.does what it's supposed to do.

9. Can't input notes when hours only is selected.doesnt work properly, im sorry but it doesnt.

10. And if you put your phone sideways (e.g portrait to landscape) while typing notes it erases any changes made.

11. Doesn't remember regularly used selected pay rates, always defaults to standard hourly rate.

1. Fix Xero Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xero Me: Restarting the app will resolve most errors.
2. Update the Xero Me App. Here is how:
   1. On Android goto PlayStore » Search for "Xero Me" » Open Xero Me » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xero Me » click "UPDATE".
3. Clear Xero Me app cache: Clearing cached data will force your app to retrieve the latest data directly from Xero Me servers.
   1. On Android, goto Settings » Apps » Select "Xero Me" » click Storage » click "Clear Cache".
4. Check Xero Me app permissions. If any of these permissions required to use your device's features are disenabled, Xero Me might not work.
5. Uninstall and reinstall Xero Me. If nothing else has worked, completely uninstall Xero Me then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xero Me not working

2. Fix Xero Me Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xero Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xero Me not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xero Me may not be able to connect to the Internet when running in the background.