Contact Xero Projects Customer Service

Why should I report an Issue with Xero Projects?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xero Accounting to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Real time view of profitability: up-to-the-second dashboard views let you monitor and track performance - so you can maximise profitability of current jobs and enhance it on future projects.

2. Quote, track, invoice and get paid for jobs all within Xero, using Xero Projects - the all-in-one tool to track profitability on every job.

3. Fast, accurate quoting & invoicing: with all your job information in one place, it’s easy to send accurate quotes and invoices from the field or the office and get paid faster with online payments.

4. Xero ​is a beautiful, easy-to-use global online platform for small businesses and their professional advisors.

5. Get paid faster: Customise and send invoices, then accept online payment to wrap up jobs and get paid faster.

6. Track time your way: add start-end times, use stop-start timer or location-based tracking for more accurate time tracking.

7. We lead the New Zealand, Australian, and United Kingdom cloud accounting markets, employing a world-class team of more than 2,500 people.

8. We started Xero to change the game for small businesses.

9. Xero is now one of the fastest growing Software as a Service companies globally.

10. It’s cloud-based accounting software that connects people with the numbers anytime, anywhere.

11. And it gives you powerful practice tools to efficiently manage compliance and offer a broad range of advisory services.

1. Clockify was much better at giving detailed reports and a much easier interface to add and manage time.The app overall is good but the big feature that makes life simple and ultimately has stopped deployment for additional users with my company is that the location tracking doesnt work.

2. And I would like to be able to copy time entries not just from one day to another but to a whole week at a time (as I typically work for the same client on an extended basis).Today I opened the app and when I start the timer the app crashes.

3. Now the timer is just sitting in the "quick notification" up top and won't clearAsked for a review after entering only a few project time tracking entries.

4. If I could give it zero stars I would.Simple and easy to use project management tool, time tracking love it.

5. First time I used it, I stopped the timer, it took me to the next page to allocate this to a project but the program crashed.

6. If they fixed that it would be a huge time saver and well worth the money for the additional users.Frequent slow/failed server communication, despite being on a solid internet/WiFi connection.

7. Doesn't seem to be a fix coming from xero any time soon.I would like to have options to select from recently used project codes (we have a very long dropdown list in my company).

8. Project time entry functionality does not allow you to copy entries to more than one day at a time.

9. Time entries that state that they have failed when they have in fact been added.

10. Restarted the Projects App and applied the time to the job ok.

11. Not impressed so far.App was great, made invoicing so easy with the location tracking feature but it's no longer working.

1. Fix Xero Projects Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xero Projects: Restarting the app will resolve most errors.
2. Update the Xero Projects App. Here is how:
   1. On Android goto PlayStore » Search for "Xero Projects" » Open Xero Projects » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xero Projects » click "UPDATE".
3. Clear Xero Projects app cache: Clearing cached data will force your app to retrieve the latest data directly from Xero Projects servers.
   1. On Android, goto Settings » Apps » Select "Xero Projects" » click Storage » click "Clear Cache".
4. Check Xero Projects app permissions. If any of these permissions required to use your device's features are disenabled, Xero Projects might not work.
5. Uninstall and reinstall Xero Projects. If nothing else has worked, completely uninstall Xero Projects then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xero Projects not working

2. Fix Xero Projects Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xero Projects be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xero Projects not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xero Projects may not be able to connect to the Internet when running in the background.