Contact SnapGrab Customer Service

Why should I report an Issue with SnapGrab - Private Screenshot Tool with Encryption?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wathen Web Works to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I love this app, besides the fact that I get two copies of every photo, and when using the volume capture function I get the volume bar stuck in the screenshot, it's great! If these things change, I'll change my review :) EDIT: Is there any chance you could add a root method that would allow this to work better for users that have root access? Also, regarding the two copies of every photo, why does this happen?Works very well doing what it claims to do (with a slight delay)! The problem is that after I close the app ("Kill Service"), my gallery is missing and I have to reboot my phone every time! Until they fix that, my rating stays at ★★.

2. that's why I say it "dosen't work", it is useless and does nothing so I've left a comment in an attempt to help others not waste their time on your garbageInstalled the app...worked the one time I used it but giving it access to my gallery resulted in a missing camera folder.

3. I approved two permissions when I installed it and I think it might be missing one more permission to make it work or maybe the phones drive won't let it writeDoesn't capture my bank info page, Just gives a black screen with my notification bar and softkeys.

4. I am using a floating Home button and it appears to be preventing any other floating buttons to work.

5. So I was hoping your upgrade would work for me.This app used to work on a Pixel 2XL, but when that broke I tried to use it on a Samsung S21 Ultra and will not work.

6. Avoid.Dosen't work! when you try and use it to take screen shots on things that don't allow screen shots.

7. Maybe my phone isn't showing setting?Intrusive ads (with video and sound), pesters you immediately for five-star rating before even learning how to use it, non-intuitive interface, no tutorial for newbs to the app, a total mess.

8. The auto save does not work and does not work with that setting off.

9. I have tried several other apps and none of them showed a floating button.

10. Great work! Product is now at 100%.Paid for upgrade.

11. Have I "provided enough information" for you "developer"? Your app does legitimately nothing! Nothing other than what any modern cellphone already does.

1. Fix SnapGrab Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SnapGrab: Restarting the app will resolve most errors.
2. Update the SnapGrab App. Here is how:
   1. On Android goto PlayStore » Search for "SnapGrab" » Open SnapGrab - Private Screenshot Tool with Encryption » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SnapGrab » click "UPDATE".
3. Clear SnapGrab - Private Screenshot Tool with Encryption app cache: Clearing cached data will force your app to retrieve the latest data directly from SnapGrab servers.
   1. On Android, goto Settings » Apps » Select "SnapGrab - Private Screenshot Tool with Encryption" » click Storage » click "Clear Cache".
4. Check SnapGrab app permissions. If any of these permissions required to use your device's features are disenabled, SnapGrab might not work.
5. Uninstall and reinstall SnapGrab. If nothing else has worked, completely uninstall SnapGrab then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SnapGrab not working

2. Fix SnapGrab Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SnapGrab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SnapGrab not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SnapGrab may not be able to connect to the Internet when running in the background.