Published by Gavin Liu on Jul 16, 2024

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Why should I report an Issue with Snapmod - Screenshot Mockups?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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Snapmod Customer Insights

1. I've also got the pro version, and the auto generator feature is just awesome and handy, but I don't like that needs an active notification to work (I suppose to prevent being closed by system), but it would be nice to make this notification hidden (placing at the bottom of the list) I also would like to see ASUS devices in there (I'm using a ZenFone 2) and filter models by similar screen resolutions.Cool app for sure, but fairly buggy, which instills no confidence toward purchasing pro version.

2. However, it seems that if you attempt to cancel buying pro, an untranslated dialogue box appears talking about buying an activation code with WeChat, which is confuting for users that don't speak the language.Basic features dont work (export full screen does nothing, your only option is to export with a huge border, so you then have to edit elsewhere).

3. Waste of my time, so many better products to choose fromOne star removed because app Ui needs dark mode asap!! atleast for the premium users in advanced settings! Also an option to add or remove glare from the model, another star is removed because I'm facing a major issue while selecting screenshot it sorts by date oldest to newest & I have to scroll all the way either making the opposite or better adding a sort menu option would be greatly helpful.

4. Keep up the good work!Unlock advanced features not working even have purchased the app... Dev can u reply?? Shows Error code 1.. Edit:- have purchased months ago and it was working just fine until last update...Just less than a day using this app, and I'm already in love with it.

5. Great app indeed.Just what I was missing.. I tried buying the pro upgrade but the button seems to not work, hopefully that's gonna be fixed in the next version.

6. Trying to download my device model took way too long, and appeared to be broken to the point that I was about to uninstall, but tried one last time, and it finally worked.

7. Really a great work at keeping up with the models with so many different brands.

8. Hey guys! I love your app so much! It has never been more convenient to add screenshots into device frames.

9. Keep up the great work!I really love this app.

10. thanks anyway.As per the usual requests, it could do with more devices (there's no Nexus 4 or either of the Nexus 7 models, for example).

11. Currently we've to change color everytime when we change the device model.

Steps to Troubleshoot & Fix Snapmod Issues

1. Fix Snapmod Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Snapmod: Restarting the app will resolve most errors.
  2. Update the Snapmod App. Here is how:
    1. On Android goto PlayStore » Search for "Snapmod" » Open Snapmod - Screenshot Mockups » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Snapmod » click "UPDATE".
  3. Clear Snapmod - Screenshot Mockups app cache: Clearing cached data will force your app to retrieve the latest data directly from Snapmod servers.
    1. On Android, goto Settings » Apps » Select "Snapmod - Screenshot Mockups" » click Storage » click "Clear Cache".
  4. Check Snapmod app permissions. If any of these permissions required to use your device's features are disenabled, Snapmod might not work.
  5. Uninstall and reinstall Snapmod. If nothing else has worked, completely uninstall Snapmod then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Snapmod not working


2. Fix Snapmod Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Snapmod be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Snapmod not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Snapmod may not be able to connect to the Internet when running in the background.

Reported Issues