Contact Snipping Tool Customer Service

Why should I report an Issue with Snipping Tool - Screenshots?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Aloha Std to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not sure if this is design or defect (I don't recall it doing this when I first installed the app).the saved location is horrible man, allow to change or set the normal location.Just using for first time, only to make and crop a screen shot.

2. Not sure where that is on my android, so just sent it to my email address and will download it from there.Good experience--app does what it says it will; However, I downloaded it specifically to snip pic from a Netflix show - but could not, due to copyright I imagine.

3. Would love to see the feature of being able to add an arrow feature to point to a specific area on the capture.

4. Nothing different than taking a screenshot and cropping it in squares and rectangles, which can be done without an app.Sometimes, it doesn't capture the screenshot if Chrome is open for a long time.

5. I was looking for an app that'd allow me basically to crop items from the screen in free mode.

6. Only very minor niggle so far is that, if I leave app running for an extended period, I have to stop and start capture before I can take more screenshots.

7. Love the feature of being able to add text to a capture with a border around the text.

8. After the capture, there is a black screen shown.

9. Tried out the draw feature, but you can't draw a professional arrow using it.

10. Then, it says it will record the screen so it can edit that.

11. I have to restart Chrome to start the capture again.

1. Fix Snipping Tool Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Snipping Tool: Restarting the app will resolve most errors.
2. Update the Snipping Tool App. Here is how:
   1. On Android goto PlayStore » Search for "Snipping Tool" » Open Snipping Tool - Screenshots » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Snipping Tool » click "UPDATE".
3. Clear Snipping Tool - Screenshots app cache: Clearing cached data will force your app to retrieve the latest data directly from Snipping Tool servers.
   1. On Android, goto Settings » Apps » Select "Snipping Tool - Screenshots" » click Storage » click "Clear Cache".
4. Check Snipping Tool app permissions. If any of these permissions required to use your device's features are disenabled, Snipping Tool might not work.
5. Uninstall and reinstall Snipping Tool. If nothing else has worked, completely uninstall Snipping Tool then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Snipping Tool not working

2. Fix Snipping Tool Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Snipping Tool be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Snipping Tool not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Snipping Tool may not be able to connect to the Internet when running in the background.