Published by Verizon Consumer Group

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About Content Transfer

1. Enjoy the data backup available in the Verizon Cloud whenever you need it. • Copy your personal data from one phone to another easily. • Choose to transfer data by simply scanning a QR code. • Transfer photos and videos, as well as contacts, music, documents, call logs, messages, applications, and calendars.

2. With the cross-platform Verizon Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone, without the need for wires, subscribed services or additional equipment.

3. Download the Verizon Content Transfer app now and start transferring all your stuff, so you can enjoy your new phone.

Content Transfer Customer Insights

1. Took a lot longer than I thought it would, just expect to not use your phone for a couple/few hours 😂....at one point I opened a text and it interrupted the transfer...so I had to start all over again! I would definitely mention to users that you are unable to make calls/texts during transfer or you will have to start over.It was simple enough to use, but my transfer kept getting interrupted, and there wasn't any preservation of progress from the partial transfer; I had to start over from scratch each time.

2. Thank you so much for making this easy!!!This app transferred all my text messages where the Samsung Smart Switch would not transfer them correctly.

3. I will let you know about the transfer, when I begin to use the phone and contents.Worked great the second time.

4. First time I said "No" when it asked me if I wanted it to be my default messaging app, but in order to transfer successfully you have to say "Yes." When I closed the app my default went back to android's messaging app and all my old texts were there.

5. it also needed to stay open to keep running, so i couldn't use my phones for anything else until it got done.The best transfer app I've ever used!! Super easy and fast if you follow the instructions.

6. The shop used this app to transfer from my old broken phone; I used it again to transfer photos from a burner I had picked up on the road.

7. I had to do it a second time for texts because you have to answer yes to the SMS notice when it comes up after transfer.

8. Content transfer did the trick for me, thank youHad to go manual after several attempts at auto.

9. I only used it for the text messages because Samsung Smart Switch seemed to get the other things, but failed four or five times on the text messages.

10. It also couldn't transfer several contacts it just said were "in the cloud," but couldn't say more.Good app.

11. Second time for messages took maybe 3 minutes and everything transferred over without any stress.

Steps to Troubleshoot & Fix Content Transfer Issues

1. Fix Content Transfer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Content Transfer: Restarting the app will resolve most errors.
  2. Update the Content Transfer App. Here is how:
    1. On Android goto PlayStore » Search for "Content Transfer" » Open Content Transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Content Transfer » click "UPDATE".
  3. Clear Content Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Content Transfer servers.
    1. On Android, goto Settings » Apps » Select "Content Transfer" » click Storage » click "Clear Cache".
  4. Check Content Transfer app permissions. If any of these permissions required to use your device's features are disenabled, Content Transfer might not work.
  5. Uninstall and reinstall Content Transfer. If nothing else has worked, completely uninstall Content Transfer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Content Transfer not working


2. Fix Content Transfer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Content Transfer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Content Transfer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Content Transfer may not be able to connect to the Internet when running in the background.

Reported Issues