Published by Delite Studio S.r.l. on Jul 12, 2024

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Why should I report an Issue with File Transfer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Delite Studio S.r.l. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact File Transfer image 1 contact File Transfer image 2

About File Transfer

1. File Transfer works cross-platform on Mac, Windows, iPhone, iPad, iPod Touch, and Android(*). It is quick and easy!

2. The easiest, fastest way to send and receive files and folders from other smartphones, tablets, and computers.

3. Select the files and they are transferred to your devices and computers in seconds. Without USB cable.

4. File Transfer is not a cloud.

5. No need to upload your files to the Internet and then download them on any device.

6. Files are transferred directly and instantly on your local network.

7. No configuration required, no need to enter an address to connect.

8. Devices are automatically discovered (as long as they are connected to the same wi-fi network).

9. File Transfer is compatible with File Storage, the best file manager for iOS, and File Storage Companion (free for Mac and for Windows). (*) The free version is ad supported, cannot transfer more than 5MB at a time, and cannot receive files.

File Transfer Customer Insights

1. Furthermore, I also wish that the app was capable of transferring apps that were downloaded because it was removed by whoever.I installed the app, hoping to be able to receive files, like any other one of these apps, and this Is what I got instead: Get File Transfer Pro to be able to receive files and folders from your computer or another device.

2. Only from phone to pc.File transfer easy for transfer files .I want some time ago find this file .I sucess found it .it is wonderful app thanksDishonest advertising: USD 2 to receive files.

3. If I could give zero stars, I would.DOES NOTHING, but take you to a browser which you need to click on, based on your preference of transfer file e.g Android to mac or ios or vise versa and upon clicking it takes you to a paid app download page.

4. Not what i was looking for.The best app to transfer files! Don't listen to the other bad reviews, this is so far the best app to transfer your files, I tried other but none works well as File Transfer.

5. File transfer, but in order to receive files, you have to pay.

6. For those having an issue transferring/receiving files via phone, both devices have to be mobile hotspot capable, activated and connected to each device with a code that could be found phone in the settings.

7. Basically you need a paid app to actually transfer the files.

8. Additionally, the ony issue that I had was the inability to transfer because my old phone cannot be used because it was deactivated when I switched devices.

9. How can this be a file transfer app?! This should be called "Pay to transfer" app.

10. When you try to transfer it takes you to download the "pro version".

11. It does not allow you to import files from pc to phone.

Steps to Troubleshoot & Fix File Transfer Issues

1. Fix File Transfer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart File Transfer: Restarting the app will resolve most errors.
  2. Update the File Transfer App. Here is how:
    1. On Android goto PlayStore » Search for "File Transfer" » Open File Transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Transfer » click "UPDATE".
  3. Clear File Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from File Transfer servers.
    1. On Android, goto Settings » Apps » Select "File Transfer" » click Storage » click "Clear Cache".
  4. Check File Transfer app permissions. If any of these permissions required to use your device's features are disenabled, File Transfer might not work.
  5. Uninstall and reinstall File Transfer. If nothing else has worked, completely uninstall File Transfer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing File Transfer not working


2. Fix File Transfer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make File Transfer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to File Transfer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, File Transfer may not be able to connect to the Internet when running in the background.

Reported Issues