Published by Photofy, Inc. on Oct 18, 2024

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Why should I report an Issue with Photofy Content Creation?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Photofy, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Photofy Content Creation Customer Insights

1. An exceptional app though.👍x 5=5I LOVED PHOTOFY!!! I would use it for all of my editing, especially for making quick text graphics for my side biz... but all of a sudden, I can no longer edit my own pics from my Samsung camera.... I can select them with the check mark, but the app does not progress from there.

2. If I double tap to edit text, try to remove the extra line, click yes to accept the font reverts back to large size and still on two lines.

3. There are photos I need to edit text onto for my business and cant do it because of whatever issue is going on with the app.

4. It doesn't show all of my photos as it did before and although it allows me to choose my photo, I can't move forward to edit.

5. I used this app to edit my photos for my business but now it hasn't worked correctly in a week.

6. I edit photos, make posters, labels, backdrops for slide show presentations, etc.

7. Tons of content to choose from and just super easy to use.I have liked using Photofy, but lately I'm frustrated with it.

8. It allows you to edit the free stock photos, though.

9. It no only works with images I have saved from Facebook, or edited elsewhere, etc.... this makes me so sad! I HOPE THEY FIX IT!awful!!! I got a free trial with Scentsy so I figured I would download it and give it a try.

10. Also when entering text there's no option to reduce font size.

11. Have heard app is optimized on Apple, although not sure why!Recently started crashing pretty often, even when I haven't used the app in a while (or maybe all day) it will tell me that Photofy has stopped.

Steps to Troubleshoot & Fix Photofy Content Creation Issues

1. Fix Photofy Content Creation Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Photofy Content Creation: Restarting the app will resolve most errors.
  2. Update the Photofy Content Creation App. Here is how:
    1. On Android goto PlayStore » Search for "Photofy Content Creation" » Open Photofy Content Creation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Photofy Content Creation » click "UPDATE".
  3. Clear Photofy Content Creation app cache: Clearing cached data will force your app to retrieve the latest data directly from Photofy Content Creation servers.
    1. On Android, goto Settings » Apps » Select "Photofy Content Creation" » click Storage » click "Clear Cache".
  4. Check Photofy Content Creation app permissions. If any of these permissions required to use your device's features are disenabled, Photofy Content Creation might not work.
  5. Uninstall and reinstall Photofy Content Creation. If nothing else has worked, completely uninstall Photofy Content Creation then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Photofy Content Creation not working


2. Fix Photofy Content Creation Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Photofy Content Creation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Photofy Content Creation not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Photofy Content Creation may not be able to connect to the Internet when running in the background.

Reported Issues