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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Now I have to go to the actual website to send in my auditions because the app is too complicated now (& now it's moving even slower than the original.. the original was much faster to transfer files.. much smoother)! smh.. Thanks for the App tho, WeTransfer.. we would like to see it go back to being simple to use (don't mind the new functions.. just give us back the simple "Upload & Transfer" functions of the old App.

2. I have mood boards and uni project boards, so I'd love to be able to add written text to them.I had a great architectural portfolio on here with captions and high resolution photos.

3. Literally I just tried 10 times to attach two files and send it an email, and every single time I select the files, there is no accept or confirm button, and the app loses the progress of the action.

4. FIX IT, or I'm unsubscribing.I've been using this app a lot recently, to move items between my phone and laptop, but also to more easily group and store photos & videos.

5. The web version works faster but it asks me to "expand my page" to view photos after a few seconds of use.

6. My suggestion is to use bluetooth to pair your devices together and click the share button on photos and videos.

7. I will continue to use the web version but I absolutely will not be using the app in the future.This thing worked so great before they changed it.

8. I need it to work properly when I send a Portfolio.This app is terrible, clunky, and never works.

9. It's getting to the point where I have to send multiple links instead of just ONE, which is so time-consuming, plus makes it harder for the recipients.

10. It's been really great, but the one function I wish was available is creating items that are just text.

11. This app has the potential to be really good if the developers would improve performance for viewing boards and all items.

1. Fix Collect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Collect: Restarting the app will resolve most errors.
2. Update the Collect App. Here is how:
   1. On Android goto PlayStore » Search for "Collect" » Open Collect by WeTransfer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Collect » click "UPDATE".
3. Clear Collect by WeTransfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Collect servers.
   1. On Android, goto Settings » Apps » Select "Collect by WeTransfer" » click Storage » click "Clear Cache".
4. Check Collect app permissions. If any of these permissions required to use your device's features are disenabled, Collect might not work.
5. Uninstall and reinstall Collect. If nothing else has worked, completely uninstall Collect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Collect not working

2. Fix Collect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Collect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Collect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Collect may not be able to connect to the Internet when running in the background.