Contact UniFi Verify Customer Service

Why should I report an Issue with UniFi Verify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ubiquiti Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With this feature enabled, users will need to provide their password and a time-sensitive verification code generated either in the app or via push notification.

2. Verify gives your accounts an additional layer of security by requiring two-factor authentication (2FA) of each login attempt.

3. Verify can also supply users with a set of single-use passwords that can be stored locally on their phones should they ever need to circumvent an issue with their main 2FA method.

1. Waste of time!!!Currently non functional, won't accept QR, manually typed or copied code, and the single sign on from the site does nothing.This is by far the best security app I've seen, not all of the options are available for me; but besides that, it is great.

2. Appears to be an oversight.Placeholder. (To boost a great product, but also for if I ever have to come back and leave less) I think the path to integrate UID in Unifi offerings was a great choice to be one step more to increase security.

3. I have a Zfold 3 and when I have it in tablet mode if I click the sign in notification it takes me to the app but gives no option to approve or decline the sign in.

4. I enter the security key to add the app and it just says invalid characters.App won't recognize the QR code from ui's own website.

5. Very sad that the app can't add the account from the company that made the application.Cheap and wrost app ever and don't use UNIfi products because coustomer support is totally 00000 I hated this productGood with a couple missing features.

6. It would be better if the notification gave you the option to approve or decline a sign in attempt without having to click through to the app.

7. You select "Yes, it's me." iPad app doesn't get verification or respond to transaction nor will take a manually input code.

8. But I'm not purrfect.Same thing as some of the other users have expressed, will not accept the initial code.

9. I use to be able to press two buttons to connect.They make everything more complicated than it should be but it does work if you follow directions.What a joke.

10. Manual code just says invalid characters.

11. iPad UI app sends verify request to Verify on Android.

1. Fix UniFi Verify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UniFi Verify: Restarting the app will resolve most errors.
2. Update the UniFi Verify App. Here is how:
   1. On Android goto PlayStore » Search for "UniFi Verify" » Open UniFi Verify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UniFi Verify » click "UPDATE".
3. Clear UniFi Verify app cache: Clearing cached data will force your app to retrieve the latest data directly from UniFi Verify servers.
   1. On Android, goto Settings » Apps » Select "UniFi Verify" » click Storage » click "Clear Cache".
4. Check UniFi Verify app permissions. If any of these permissions required to use your device's features are disenabled, UniFi Verify might not work.
5. Uninstall and reinstall UniFi Verify. If nothing else has worked, completely uninstall UniFi Verify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UniFi Verify not working

2. Fix UniFi Verify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UniFi Verify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UniFi Verify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UniFi Verify may not be able to connect to the Internet when running in the background.