Contact UniFi LED Customer Service

Why should I report an Issue with UniFi LED?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ubiquiti Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is after trying both cloud and local credentials.I've spent thousands on these lights & controllers & the app hasn't been updated in nearly a year & there doesn't even seem to be support in Protect or the new UI dashboard?! If a customer buys a premium smart light that has a reasonable working life of 5+ years, it's totally unacceptable to drop software development a year in.The app doesn't have scheduling, won't work over vpn needs direct wifi access.

2. No integration or ability to connected to Unifi LED on the Dream Machine ProAfter upgrading my Cloud Key Gen 2+ to Unfi OS I can not get the app to authenticate with my previous credentials.

3. Edit: Seeing how everything is still in development and great customer support, i am changing 4 to 5 stars based on the updates releases.For anyone wondering, Ubiquiti has depreciated this app.

4. You can manage your light panels and switches in UniFi Connect.Does not detect any unifi LED devices even tho its on the same Lan.

5. Was working fine, until the lights were adopted by the UDM Pro as a controller, and now the lights aren't detected.

6. I am being asked to sign in to the controller, which I assume is the UDM.

7. Problem is, the credentials don't work.

8. Prior to CKG2+ firmware update the app workedI'll give them a 5 for coming out with this.

9. Unable to use at this time.

10. haven't used it yet but I'm excited to.

11. This could be a me issue.

1. Fix UniFi LED Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UniFi LED: Restarting the app will resolve most errors.
2. Update the UniFi LED App. Here is how:
   1. On Android goto PlayStore » Search for "UniFi LED" » Open UniFi LED » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UniFi LED » click "UPDATE".
3. Clear UniFi LED app cache: Clearing cached data will force your app to retrieve the latest data directly from UniFi LED servers.
   1. On Android, goto Settings » Apps » Select "UniFi LED" » click Storage » click "Clear Cache".
4. Check UniFi LED app permissions. If any of these permissions required to use your device's features are disenabled, UniFi LED might not work.
5. Uninstall and reinstall UniFi LED. If nothing else has worked, completely uninstall UniFi LED then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UniFi LED not working

2. Fix UniFi LED Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UniFi LED be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UniFi LED not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UniFi LED may not be able to connect to the Internet when running in the background.