Published by TYCO INTEGRATED SECURITY LLC

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Why should I report an Issue with Johnson Controls Mobile Securi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TYCO INTEGRATED SECURITY LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Johnson Controls Mobile Securi

1. The Johnson Controls Security Mobile Security Management app, formally Tyco Integrated Security, has been updated with exciting new capabilities — easier, more intuitive security system control, user management and remote location management features.

2. It’s a terrific way to help you improve your work life balance as well as business productivity and efficiency with enhanced security management.

3. The app combines remote control security with the ability to view live streaming video of your business wherever you are on your Android™ smartphone or tablet. *** Mobile Security Management Security Subscription Service Required.

Johnson Controls Customer Insights

1. Sometimes it doesn't work.I have in dealing with this company for at least 10 years or more they have always taken care of my issuescovid closed our business Johnson made us payout the remainder of our contract.it works greatStill garbage, this is a 0 star app.

2. have to go to play store and open from thereNot compatible with Pixel 7Sometimes it works.

3. You will spend half your time trying to login, the other half waiting for connection..... if you have a pin pad save yourself the trouble, and hassle.

4. so basically i lost the ability to remotely do anything in its entirety.does not allow a shortcut on my phone.

5. pixel 6 worked great.

6. not compatible with new pixel 7.

7. had no problemsSeems like some bugs need to be worked out.

8. The rest of the review hasn't changed at all.

9. Seriously use another company... Garbage.

10. possibly another security management system.

11. If i could give 0 stars i would.This App is excellent.

Steps to Troubleshoot & Fix Johnson Controls Issues

1. Fix Johnson Controls Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Johnson Controls: Restarting the app will resolve most errors.
  2. Update the Johnson Controls App. Here is how:
    1. On Android goto PlayStore » Search for "Johnson Controls" » Open Johnson Controls Mobile Securi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Johnson Controls » click "UPDATE".
  3. Clear Johnson Controls Mobile Securi app cache: Clearing cached data will force your app to retrieve the latest data directly from Johnson Controls servers.
    1. On Android, goto Settings » Apps » Select "Johnson Controls Mobile Securi" » click Storage » click "Clear Cache".
  4. Check Johnson Controls app permissions. If any of these permissions required to use your device's features are disenabled, Johnson Controls might not work.
  5. Uninstall and reinstall Johnson Controls. If nothing else has worked, completely uninstall Johnson Controls then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Johnson Controls not working


2. Fix Johnson Controls Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Johnson Controls be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Johnson Controls not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Johnson Controls may not be able to connect to the Internet when running in the background.

Reported Issues