Contact Travelio Customer Service

Why should I report an Issue with Travelio: Apartment & House?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Travelio.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get discounts up to IDR 150K for daily rentals, IDR 2 million for monthly rentals, IDR 10 million for yearly rentals on selected properties. Operating hours from 07. 00 to 01. 00 WIB.

2. If you encounter any issues, please contact 021 3952 4523 (Phone), +62 85179939341 (WhatsApp), hello@travelio. com (Email), or via "Talk to Us" feature on Travelio app for faster response.

3. Rent apartments, houses, and hotels as affordable as kost starting at IDR 1. 5 million per month!

4. Own vacant apartments or houses?

5. Come find your dream apartment now!

6. Register your property to Travelio Property Management and get monthly passive income!

1. the rooms are okay, but the service is 0 !! I invite parents from abroad who are 90 years old, they are tired and want to rest but? I bought an internet modem, it wasn't provided, the admin chat was very slow, the call service was also very unfriendly.

2. So i had to wait almost 1 hour on the lobby while frequently checking the apps if there was any new message.I want to believe travelio is reliable for fulfilling our relevant needs.

3. Promo appears everytime you open the app, cam be annoying if you open it more than 5 times a day.I will not using this apps or even book any places that related with Travelio.

4. Even better if there's a proper issue ticketing system where I can track down my issue resolution progress.Travelio is horrible apps.

5. I would recommend to use other applications with better service quality.the first time I tried to use it, because I saw good reviews.

6. The investigation took up 1,5 months and the deposit still not return with the reason that the key was lost even though there was a proof a photo of the key being place in the mailbox.

7. Even I found dissatisfaction, no body would listen to my complain, either Travelio Admin nor the Property Owner/Management, especially in Indonesia.

8. It made so much problem during checkin as their PIC on site did not want (or was not allowed, i dont know, he never replied when i ask about this) to give me his direct contact for faster response.

9. Many negative feedback in the social media ( such as Twitter or media konsumen about this apps)Very bad app and service.

10. Check out does not remember check in time entered before the check in day.

11. Bad experience with travelio and my deposit was not returned and the process was convuleted.

1. Fix Travelio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Travelio: Restarting the app will resolve most errors.
2. Update the Travelio App. Here is how:
   1. On Android goto PlayStore » Search for "Travelio" » Open Travelio: Apartment & House » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Travelio » click "UPDATE".
3. Clear Travelio: Apartment & House app cache: Clearing cached data will force your app to retrieve the latest data directly from Travelio servers.
   1. On Android, goto Settings » Apps » Select "Travelio: Apartment & House" » click Storage » click "Clear Cache".
4. Check Travelio app permissions. If any of these permissions required to use your device's features are disenabled, Travelio might not work.
5. Uninstall and reinstall Travelio. If nothing else has worked, completely uninstall Travelio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Travelio not working

2. Fix Travelio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Travelio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Travelio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Travelio may not be able to connect to the Internet when running in the background.