Published by Apartment List on Jul 11, 2023

Report an issue with Apartment List.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Apartment List?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Apartment List to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Apartment List

1. Search apartments for rent, pick your favorites, then just sign and rent! - Search apartments and find homes that best match your preferences, even places you didn't think to search for. - Rent apartments from over 4 million available options - we show you a wide variety of homes, prices, and amenities. - Apartment finder groups your matches into categories so you can quickly get an overview of all your rental options. - Apartments for rent with a ton of high quality photos, up to date availability and pricing, and all the details you care about like pet policy and move in fees. - Apartment List will even keep track of updates for you! - Search apartments and quickly create a short list of rentals you like. - Compare apartment rentals and pick your top apartments. - Access your list from anywhere - phone, computer, or tablet!

2. Swipe through your matches reviewing amenities, rent specials and 100s of HDs photos and floor plans. See one you like?

3. Find the rental home of your dreams on Apartment List.

4. Apartment List is just getting started so check back often for awesome new features.

5. The swiping functionality allows you to easily narrow down 100s of apartments to the only best options for you.

6. Check out our apartment finder app and find your next rental now!

7. Swipe right and save to your short list. Love the place?

8. This helps save you time and allows you to easily compare or contact all your top choices in one place.

9. Text or call the property immediately, schedule a tour instantly or take a 3D virtual tour through the app.

10. Let us know what you think at feedback@apartmentlist. com.

11. We'd love to hear from you!

Apartment List Customer Insights

1. Looking for a 3 bed, 2 bath location under $1800; all "matches" previewed as being within price range were disappointing as the price was for a different layout (i.e. 2bed, 2bath).

2. I'm looking to move at a future date, 5 to 6 months out but it's been helpful in showing me different buildings that I will look into once I am closer to my moving date.

3. For example, when you put the address that I work at into Google maps and then as the second location you put one of the addresses you all have listed on here it shows me on Google that the drive time is 10 minutes and yet it's showing me on your app that the drive time is closer to 35.

4. what makes this app easy to use is probably the downfall for someone looking for a very specific criteria since it's simplifying the search method.

5. The other is the filters as to what amenities I'd prefer to price range and even down to type of flooring and balconies verses patios etc.

6. Thank you Apartment List for being my sidekick in looking for a place to find and call my forever home! You are taking so much stress off of me.

7. It is very simple to navigate through it and pick your choices or your filters and it gets everything straight-to-the-point exactly what you're looking for extremely easy to use.

8. Hecks....... I might even be able to relax now as we all know the stresses of moving can be more of a bite than what we can chew! LolI started using the app 2 days ago and it's been extremely helpful.

9. One main drawback is that you can't search for individual apartments or rentals you may come across so that feels a bit restrictive, but otherwise I think it's a good apartment search app.Exceptional App to have.

10. What's the point of spending all this time filtering the areas you want to live in only to get 100+ recommendations that are not a match? At least have a map filtering option.

11. You add your price and the neighborhoods you're looking in and for some reason it still recommends apartments that are not in the areas you selected.

Steps to Troubleshoot & Fix Apartment List Issues

1. Fix Apartment List Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Apartment List: Restarting the app will resolve most errors.
  2. Update the Apartment List App. Here is how:
    1. On Android goto PlayStore » Search for "Apartment List" » Open Apartment List » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Apartment List » click "UPDATE".
  3. Clear Apartment List app cache: Clearing cached data will force your app to retrieve the latest data directly from Apartment List servers.
    1. On Android, goto Settings » Apps » Select "Apartment List" » click Storage » click "Clear Cache".
  4. Check Apartment List app permissions. If any of these permissions required to use your device's features are disenabled, Apartment List might not work.
  5. Uninstall and reinstall Apartment List. If nothing else has worked, completely uninstall Apartment List then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Apartment List not working


2. Fix Apartment List Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Apartment List be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Apartment List not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Apartment List may not be able to connect to the Internet when running in the background.

Reported Issues