Contact Upbike Customer Service

Why should I report an Issue with Upbike: Bike computer & Biking tracker for cycling?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tracking Deluxe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only downside is that it's not very accurate when starting, it takes a few seconds and metres to start, am not sure if that's the apps fault or my phone's GPS.Biggest problem is "ride time"/"average speed".

2. If you remember to press the Pause button and forget to press the Resume button when you start to ride, the clock does stay paused, but the distance of the ride continues to accumulate!I really like the app... It saves my routes in a map and with all the basic necessary info.

3. It should be programmed to automatically stop the ride time and distance when the bike stops or goes very slow.

4. Does the app stop recording once the phone locks? It is not accurate with the calories or the distance, but it does keep accurate time.

5. The route map is particularly useful for planning ride routes.Simple to use, just hit start on the activity screen.

6. I used the free ride and distance ride and I biked a certain amount of miles with a person who has an arm tracker, but the app only records half the miles.

7. Thanks, great simple app all in all!Brilliant app,does what it says,simple to use,recently downloaded it,used it for a few days in a row and was faultless,highly recomend it.well done, well iv used this app a lot now and it is faultless,has performed perfect every time.

8. It shows the distance and speed, especially the distance is super important for my e-cycling ride.

9. It has a few options for screen layout while you ride that match most bike computers you find on market.

10. Recording each ride in a (excel) file can then be used with other metrics (i.e. weather conditions, body wt., etc.) to monitor progress toward goals.

11. It only shows the power applied during the time of being shown on the screen.Phone mounted on the handle bar provides constant metrics.

1. Fix Upbike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Upbike: Restarting the app will resolve most errors.
2. Update the Upbike App. Here is how:
   1. On Android goto PlayStore » Search for "Upbike" » Open Upbike: Bike computer & Biking tracker for cycling » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Upbike » click "UPDATE".
3. Clear Upbike: Bike computer & Biking tracker for cycling app cache: Clearing cached data will force your app to retrieve the latest data directly from Upbike servers.
   1. On Android, goto Settings » Apps » Select "Upbike: Bike computer & Biking tracker for cycling" » click Storage » click "Clear Cache".
4. Check Upbike app permissions. If any of these permissions required to use your device's features are disenabled, Upbike might not work.
5. Uninstall and reinstall Upbike. If nothing else has worked, completely uninstall Upbike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Upbike not working

2. Fix Upbike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Upbike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Upbike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Upbike may not be able to connect to the Internet when running in the background.