Contact SyncUP TRACKER Customer Service

Why should I report an Issue with SyncUP TRACKER?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of T-Mobile USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SyncUP TRACKER uses a combination of GPS technology, Wi-Fi and T-Mobile’s nationwide network to help keep track of what’s important to you.

2. With SyncUP TRACKER from T-Mobile, you can track what matters, even from hundreds of miles away.

3. Then track it in near real-time from virtually anywhere with the SyncUP TRACKER app.

4. Attach this small, simple & versatile device to your bike, your luggage, a backpack, or anything else.

5. Location History: See where your tracker has been for up to 2 weeks. , reach out via Twitter to @tmobilehelp, call 611 or 1-877-746-0909.

1. I really don't think T-Mobile put much thought into this device and app.'Error starting syncup tracker' displayed when trying to open app.

2. Having issues with my families phone service too.I have never been able to get this device to connect and when I call 611 they stumble around like the product is so new that they themselves have had no training on this product.

3. How do I get that back?Very good, except Tracker will show "offline" every couple weeks.

4. but there is still room for improvement, 😀When I open the app, it forgets I already onboarded a tracker, so it asks me to scan it again.

5. So far it does the job so this might be a little bit picky.I have been having problems with the tracker the whe month of February.

6. Would like the ability to always be notified if the tracker starts moving after a certain time interval.

7. Maybe once a month or two it reports the device as offline or off resulting in wrestling with the non intuitive device button and status light for 5 to 10 minutes to get it back to tracking.

8. When I do, it says tracker already onboarded and gives me the option to take me to my tracker.

9. They did an update a couple weeks ago and now when I try to open the app it flashes the map for a second, tells me, sorry there was an issue opening and try again later.

10. Say if the tracker is stationary for 1-24 hours and then it moves you get notified.

11. I am still getting notification the the tracker has left and returned home etc.

1. Fix SyncUP TRACKER Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SyncUP TRACKER: Restarting the app will resolve most errors.
2. Update the SyncUP TRACKER App. Here is how:
   1. On Android goto PlayStore » Search for "SyncUP TRACKER" » Open SyncUP TRACKER » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SyncUP TRACKER » click "UPDATE".
3. Clear SyncUP TRACKER app cache: Clearing cached data will force your app to retrieve the latest data directly from SyncUP TRACKER servers.
   1. On Android, goto Settings » Apps » Select "SyncUP TRACKER" » click Storage » click "Clear Cache".
4. Check SyncUP TRACKER app permissions. If any of these permissions required to use your device's features are disenabled, SyncUP TRACKER might not work.
5. Uninstall and reinstall SyncUP TRACKER. If nothing else has worked, completely uninstall SyncUP TRACKER then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SyncUP TRACKER not working

2. Fix SyncUP TRACKER Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SyncUP TRACKER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SyncUP TRACKER not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SyncUP TRACKER may not be able to connect to the Internet when running in the background.