Contact The Star Customer Service

Why should I report an Issue with The Star - Official App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of INM Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The newspaper does not even open 👎🙍 ♀️Current news not visible, only previous articles showing.

2. Articles published five days or more still on the app.

3. No new updates of the news.

4. Am very disappointed with the app.

1. Fix The Star Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Star: Restarting the app will resolve most errors.
2. Update the The Star App. Here is how:
   1. On Android goto PlayStore » Search for "The Star" » Open The Star - Official App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Star » click "UPDATE".
3. Clear The Star - Official App app cache: Clearing cached data will force your app to retrieve the latest data directly from The Star servers.
   1. On Android, goto Settings » Apps » Select "The Star - Official App" » click Storage » click "Clear Cache".
4. Check The Star app permissions. If any of these permissions required to use your device's features are disenabled, The Star might not work.
5. Uninstall and reinstall The Star. If nothing else has worked, completely uninstall The Star then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Star not working

2. Fix The Star Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Star be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Star not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Star may not be able to connect to the Internet when running in the background.