Contact The Cleaning Authority Customer Service

Why should I report an Issue with The Cleaning Authority?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Cleaning Authority to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Helping our customers feel confident in our services is very important to us, which is why we're committed to taking every step necessary to make sure they feel good about choosing The Cleaning Authority.

2. The Cleaning Authority has been providing house cleaning services for more than 25 years and is widely recognized for a commitment to serving customers and using environment-friendly cleaning supplies.

3. Every individual hired at a franchise location of The Cleaning Authority goes through a thorough screening process, and then is trained in every aspect of our home cleaning services.

4. TCA has a history of excellence and dedication to our clients through providing professional and high-quality residential cleaning services across The US and Canada.

5. Manage The Cleaning Authority’s house cleaning services using the MyTCA app on your mobile device.

6. We participate in the communities in which we are located through The Cleaning Authority CARES by fighting against hunger.

7. On the first clean, we Detail-Clean your kitchen and bathrooms and then deep clean the rest of your home.

8. On the second clean, we Detail-Clean the sleeping and living areas and thoroughly clean the rest of your home.

9. Our exclusive Detail-Clean Rotation System begins by giving your home a Detail-Clean within the first two cleans.

10. We then follow with a system that maintains a detailed level of clean throughout your home.

11. Helping to provide food is a fundamental component of taking care of others, but it’s not something we can do alone.

1. The "forgot password" link does nothing and half the time the "log in" button doesn't appear to work (no message), BUT it is counting toward failed attempts.

2. If this isn't fixed, then I won't be able to continue with this company if I can't see scheduled cleanings to know if I have a conflict or if my roommate wants to add her room.There needs to be a Home option to return user back the screen that's displayed when you first login.

3. There is no button for " forgot username" ?? I've tried to click on " forgot password" a dozen times but it does nothing.

4. "Forgot Password" button doesn't do anything, so I guess good luck if you forgot your login.

5. Other than that, the app is basic but does what it needs to do and is convenient to have.The app works well except for the fact that I'm currently locked out of the app after I got a new phone.

6. There's a button for " forgot password" that does nothing when pressed.

7. Options are verified turned on, notifications are on in the system and I tried disabling and re-enabling the options, tried uninstalling and reinstalling and nothing works.

8. I had to close the app altogether and reopen before I could get back to the initial screen.Great app to see your upcoming cleanings and make additional requests; however, you can't see if your payment went through or a record of payments.

9. I reinstalled the app - no improvement.App worked fine on my old phone with regards to notifications the night before, cleaners on the way, and when completed.

10. The link for the news letter and the link for the cleaning tips do not work.

11. As others have shared, notifications DO NOT WORK on my Galaxy S22 Ultra; I've uninstalled/reinstalled, ensured notifications are on/ nothing blocked, etc.

1. Fix The Cleaning Authority Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Cleaning Authority: Restarting the app will resolve most errors.
2. Update the The Cleaning Authority App. Here is how:
   1. On Android goto PlayStore » Search for "The Cleaning Authority" » Open The Cleaning Authority » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Cleaning Authority » click "UPDATE".
3. Clear The Cleaning Authority app cache: Clearing cached data will force your app to retrieve the latest data directly from The Cleaning Authority servers.
   1. On Android, goto Settings » Apps » Select "The Cleaning Authority" » click Storage » click "Clear Cache".
4. Check The Cleaning Authority app permissions. If any of these permissions required to use your device's features are disenabled, The Cleaning Authority might not work.
5. Uninstall and reinstall The Cleaning Authority. If nothing else has worked, completely uninstall The Cleaning Authority then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Cleaning Authority not working

2. Fix The Cleaning Authority Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Cleaning Authority be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Cleaning Authority not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Cleaning Authority may not be able to connect to the Internet when running in the background.