Contact Spruce Customer Service

Why should I report an Issue with Spruce: Cleaning & Chores?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spruce Services, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the Chores features, book fractional cleaning services like cleaning floors, doing dishes, or clearing clutter.

2. With Spruce, residents can book on-demand lifestyle services like chores & housekeeping.

3. You can also add chores to house cleaning services so you can reduce the prep time normally required to get ready for the housekeeper.

4. With instant booking and on-demand scheduling, you get the services you need, when you need them.

5. You can also schedule recurring services to save even more.

6. Spruce also offers additional services like Pet Care and Laundry via our dedicated partners available on the Spruce app.

1. After contacting Spruce Support again, they offered a partial refund and a future free cleaning in an effort to rectify the situation.They charged me and never show up for the cleaning.

2. So if you are looking for an expensive, but unreliable cleaning service; Spruce is for you.The app is fine but the service sucks.

3. Instead expect one person to show up 2 hours before another cleaning to "complain about a smell" and cancel with one day left to return your keys.

4. Absolutely ridiculous.Spruce is my go-to cleaning service.

5. Don't expect a move out cleaning to result in a crew of 2 or more to stay and clean until the apartment until it's clean.

6. Spruce claims that it works with the leasing office and doesn't require anything from me if I'm not home to open the door but not the case.

7. I did contact Spruce Support and they sent a second person who did not do a good job either.

8. I wasted my whole day waiting on people that never planned on coming.If they were anymore over booked they'd be an airline company.

9. I booked a Premium Cleaning and received a terrible cleaning.

10. Showing up after business is supposed to be closed?Dramatic price increase for the smallest chores.

11. Image being paid money to clean and you can't handle a smell.

1. Fix Spruce Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spruce: Restarting the app will resolve most errors.
2. Update the Spruce App. Here is how:
   1. On Android goto PlayStore » Search for "Spruce" » Open Spruce: Cleaning & Chores » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spruce » click "UPDATE".
3. Clear Spruce: Cleaning & Chores app cache: Clearing cached data will force your app to retrieve the latest data directly from Spruce servers.
   1. On Android, goto Settings » Apps » Select "Spruce: Cleaning & Chores" » click Storage » click "Clear Cache".
4. Check Spruce app permissions. If any of these permissions required to use your device's features are disenabled, Spruce might not work.
5. Uninstall and reinstall Spruce. If nothing else has worked, completely uninstall Spruce then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spruce not working

2. Fix Spruce Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spruce be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spruce not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spruce may not be able to connect to the Internet when running in the background.