Contact Tucson Electric Power Customer Service

Why should I report an Issue with Tucson Electric Power?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UNS Energy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's time to join the rest of us in 2023.Within the past 5 months it stopped automatically logging in (despite the option to "remember" account info, copy/paste is disallowed and I can't enable alternate login options because once logged in the app refuses to allow entry for the email field (WHY does this not just pull the field it should already know?)... After changing my password on the website (because the app claimed my password was incorrect despite having JUST logged in), I can't even log in.

2. They deducted my bill out of the wrong bank account after I updated my info on the website, luckily I didn't overdraft.I have to go through multiple steps just to log in.

3. Oh well maybe in the 22nd century will get this working.Good for reporting power outages but the app doesn't sync with website so if you update info on the website you still have to go in and manually change it on the app which is a pain.

4. They are the only utility provider that I utilize that requires a bank account and routing number for auto payments, and the only one that routes you through a 3rd party to make payments via credit/debit for an additional fee.

5. Also having a service account number and an account number is confusing it would make sense if a person has multiple addresses but if you just have one address you should have one account number.

6. Your app does not list account service account number and you can only get it from a PDF of your bill which must be downloaded from a computer.

7. In-app feedback (contact us) is also broken, so you cannot report an issue except with a bad review here.$11 tax on a $25 nest from your tep marketplace website is a little ridiculous not sure how you guys are doing your math.

8. It's so annoying it asks me for my fingerprint and then doesn't work so I have to sign in manually then it asks for my fingerprint again.

9. It requests my fingerprint but doesn't sign in, I still have to enter my password.

10. Guess someone forgets to push the transmit button everyday..haha. Update(9/23): Totally useless lately for energy usage data.

11. My main issue is that the fingerprint to sign in is broken.

1. Fix Tucson Electric Power Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tucson Electric Power: Restarting the app will resolve most errors.
2. Update the Tucson Electric Power App. Here is how:
   1. On Android goto PlayStore » Search for "Tucson Electric Power" » Open Tucson Electric Power » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tucson Electric Power » click "UPDATE".
3. Clear Tucson Electric Power app cache: Clearing cached data will force your app to retrieve the latest data directly from Tucson Electric Power servers.
   1. On Android, goto Settings » Apps » Select "Tucson Electric Power" » click Storage » click "Clear Cache".
4. Check Tucson Electric Power app permissions. If any of these permissions required to use your device's features are disenabled, Tucson Electric Power might not work.
5. Uninstall and reinstall Tucson Electric Power. If nothing else has worked, completely uninstall Tucson Electric Power then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tucson Electric Power not working

2. Fix Tucson Electric Power Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tucson Electric Power be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tucson Electric Power not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tucson Electric Power may not be able to connect to the Internet when running in the background.