Contact Zepp Life Customer Service

Why should I report an Issue with Zepp Life?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Anhui Huami Information Technology Co.,Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Watch is still good but a Chinese company's constant insistence that I provide location info to enable services I don't want is infuriating.Unstable connection since last update.

2. Additionally, the last update Killed the ability of it to use other Watch Faces, as all of the "Online Watch Faces" brings up is a blank screen with a little lighthouse on it.

3. As others have said, might be time to find a different brand that is reliable.It keeps in depth data on my life.

4. It's become too frustrating and I am looking to switch to a new watch and fitness tracker.To DESIGNER: Even though this app is constantly being updated, I am not liking the direction it is going.

5. Now it's about as good as a $5 pedometer...Used to work pretty well with the Mi Band 2, easy enough to read and navigate through the data.

6. It wont update, and when I go on bike rides or runs, my watch is constantly buzzing to say it's not connected.

7. But like what seems to be a similar experience as many other users my band quit syncing with my phone, and the app is essentially worthless until it's fixed.

8. The app tracks, but I can't see my run or bike data on the watch.

9. However, as time had passes, I've had more issues with it connecting to my smart watch.

10. My data from mid-June is gone, as is anything before 5/1, so, frustratingly, I lost my streak.

11. It gives me time, steps, heartbeats, sleep score and more.

1. Fix Zepp Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zepp Life: Restarting the app will resolve most errors.
2. Update the Zepp Life App. Here is how:
   1. On Android goto PlayStore » Search for "Zepp Life" » Open Zepp Life » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zepp Life » click "UPDATE".
3. Clear Zepp Life app cache: Clearing cached data will force your app to retrieve the latest data directly from Zepp Life servers.
   1. On Android, goto Settings » Apps » Select "Zepp Life" » click Storage » click "Clear Cache".
4. Check Zepp Life app permissions. If any of these permissions required to use your device's features are disenabled, Zepp Life might not work.
5. Uninstall and reinstall Zepp Life. If nothing else has worked, completely uninstall Zepp Life then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zepp Life not working

2. Fix Zepp Life Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zepp Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zepp Life not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zepp Life may not be able to connect to the Internet when running in the background.