Contact Teamwork Desk Customer Service

Why should I report an Issue with Teamwork Desk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Teamwork.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Questions?

2. Support customers from anywhere, at any time with the Teamwork Desk helpdesk app.

3. Click on the App Support link below and we'll be more than happy to help!

1. Downloaded so I could answer tickets with screenshots from my phone but it doesn't allow attachments in replies so I'm stuck emailing attachments to myself to attach on desktop which is what I was trying to make more efficient.Great work.

2. I guess If this desk feature is added to the actual Teamwork app instead of having separate, it'd have been more better.Well, for me it does work, even if some key features are missing (unable to copy text from ticket i.e.).No ability to create a new ticket is crazy.

3. In some cases tags are vital and required for our team so the lack of that feature is significant.I love Desk! And the mobile app is a great complement to its more mature, feature-rich desktop version.

4. I do see a quick pop-up asking for Storage permission but it goes away and gets stuck at the account screen.

5. Also, it would be nice to have the ability to navigate between other Teamwork apps i.e. Project, CRMSub Par Notification Settings.

6. I want the option to set notification that I receive a ticket for.Worked for a while then did not update with new ticketsLogin loop.

7. Close, no longer works and is stuck at the account list.

8. Hope that helps.Perfect for keeping up with tickets on the go.

9. Perfect for quickly checking tickets while on the go!Useless.

10. Would get 4 stars if the ability to add tags was included.

11. Adding and removing the account doesn't do anything.

1. Fix Teamwork Desk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Teamwork Desk: Restarting the app will resolve most errors.
2. Update the Teamwork Desk App. Here is how:
   1. On Android goto PlayStore » Search for "Teamwork Desk" » Open Teamwork Desk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Teamwork Desk » click "UPDATE".
3. Clear Teamwork Desk app cache: Clearing cached data will force your app to retrieve the latest data directly from Teamwork Desk servers.
   1. On Android, goto Settings » Apps » Select "Teamwork Desk" » click Storage » click "Clear Cache".
4. Check Teamwork Desk app permissions. If any of these permissions required to use your device's features are disenabled, Teamwork Desk might not work.
5. Uninstall and reinstall Teamwork Desk. If nothing else has worked, completely uninstall Teamwork Desk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Teamwork Desk not working

2. Fix Teamwork Desk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Teamwork Desk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Teamwork Desk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Teamwork Desk may not be able to connect to the Internet when running in the background.