Contact ColorSmart Customer Service

Why should I report an Issue with ColorSmart by BEHR® Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Behr Process Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Visit a BEHR Color Solution Center at your local Home Depot® to pick up your paint color chips to get started. • Easily browse or search Behr’s extensive library of over 2500 colors including BEHR MARQUEE™, PREMIUM PLUS ULTRA® and PREMIUM PLUS®. • Tap the BEHR logo to open the new slide out navigation menu. • Use the Color Match feature to take a photo, then tap on the image to get the closest matching BEHR color. • Preview your color choices by selecting from a gallery of room images and styles – simply select a color and then tap on wall, trim or ceiling to visualize your color combinations before you paint. • Save your favorite colors, room images, palettes, calculations and store locations to your mobile phone—it’s there when you need it. • Share your color projects with friends and family on your favorite social networks. • When you’re ready to begin painting, use the Store Locator to help you find The Home Depot near you for the paint and accessories you’ll need.

2. Start with the newly updated ColorSmart by BEHR® Mobile - a convenient, easy to use tool to help you find your perfect BEHR® color, discover new designer-coordinated color combinations, and preview your color choices in room scenes and on exteriors.

3. The colors that appear within the ColorSmart by BEHR Mobile App may not match BEHR color standards.

4. You can now access colors by scanning the barcode on the back of a BEHR color swatch or brochure. – a quick, simple way to validate your color selections.

5. For the most accurate representation of Behr's colors, please refer to color cards and brochures available at The Home Depot®.

6. The way colors are represented on your screen can be impacted by variances in the screen display among mobile devices and the ambient light from your environment.

7. In order to improve our customers’ use of our products and this app, Behr tracks certain data associated with the use of this app.

8. No personally identifiable information is transmitted to Behr.

9. Ready to take on your next paint project?

10. Paint colors within the ColorSmart by BEHR Mobile App are only available for US and Canada.

1. You can play with colors using their stock pictures but what's the point in that?? The whole reason to download the app is to see how the paint color would look like in your own home /project.Don't waste your time! Cannot use the color match feature, which was the whole reason I downloaded the app, the screen stays white while trying to take a picture or upload one.

2. The best thing to do is still pick up the swatches at the store and buy a color samples.This app seems poorly made, pop ups stay even if you press "close," and there's no option to upload pictures in the app to visualize the paint colors on your house, they have their own in app templates instead which doesn't really help.

3. Useless for specifics of which actual colors of paint you want to buy because it isn't calibrated to real world color and doesn't have the flexibility for custom options like choosing your own combinations or even locating your preferred colors in proximity to their other color palette options to help refine tone selection.

4. The organization lacks overall, and exploring colors does not give the option to use it to apply to the wall unless you save the color and go all the way back to the start to "preview" a specific color, so it's a waste of time.Pictures of colors I want to either match or coordinate never show up, even when taken within the app.

5. You have to grab a lot of them to see in your space because the lighting in every Home Depot paint area is horrible.Love being able to have the paint hues on my phone, at my fingertips! Exploring by color or color name is wonderful.

6. There is no place for you to save anything !! No favorites , no settings , only a save project window , that only let's me pick one color, and it doesn't even save the names of the paint .

7. Something is very broken here.The sample rooms to try on paint colors are helpful.This gives a general idea of how these colors might look.

8. I could pick rooms and paint for about 3 hours , now it goes to the rooms , just won't paint ??Error in preview now makes it useless, when before it was useful only if you have no idea where to start and just need to get general ideas.

9. Even the paint calculator worked great for my projects!The only thing I am able to do is look at paint colors .

10. But remember you are looking at pixels on a screen and not true paint colors.

11. Color match to a photo of mine on my phone is the whole reason I downloaded this app, and there's a section for it, but when you tap it it won't allow you to do that.

1. Fix ColorSmart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ColorSmart: Restarting the app will resolve most errors.
2. Update the ColorSmart App. Here is how:
   1. On Android goto PlayStore » Search for "ColorSmart" » Open ColorSmart by BEHR® Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ColorSmart » click "UPDATE".
3. Clear ColorSmart by BEHR® Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from ColorSmart servers.
   1. On Android, goto Settings » Apps » Select "ColorSmart by BEHR® Mobile" » click Storage » click "Clear Cache".
4. Check ColorSmart app permissions. If any of these permissions required to use your device's features are disenabled, ColorSmart might not work.
5. Uninstall and reinstall ColorSmart. If nothing else has worked, completely uninstall ColorSmart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ColorSmart not working

2. Fix ColorSmart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ColorSmart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ColorSmart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ColorSmart may not be able to connect to the Internet when running in the background.