Contact ColourSmart Customer Service

Why should I report an Issue with ColourSmart by BEHR™ Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Behr Process Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Visit a BEHR Colour Solution Centre at your local Home Depot® to pick up your paint colour chips to get started. •Easily browse or search Behr’s extensive library of over 2500 colours including BEHR MARQUEE™, PREMIUM PLUS ULTRA® and PREMIUM PLUS® colour collections. •Use the Colour Match feature to take a photo, then tap on the image to get the closest matching BEHR colour. •Preview your colour choices by selecting from a gallery of room images and styles – simply select a colour and then tap on wall, trim or ceiling to visualize your colour combinations before you paint. •Save your favourite colours, room images, palettes, calculations and store locations to your Android device — it’s there when you need it. •Share your colour projects with friends and family on your favourite social networks. •When you’re ready to begin painting, use the Store Locator to help you find The Home Depot near you for the paint and accessories you’ll need.

2. Start with the newly updated ColourSmart by BEHR™ Mobile - a convenient, easy to use tool to help you find your perfect BEHR® colour, discover new designer-coordinated colour combinations, and preview your colour choices in room scenes and on exteriors.

3. The colours that appear within the ColourSmart by BEHR Mobile App may not match BEHR colour standards.

4. You can now access colours by scanning the barcode on the back of a BEHR colour swatch or brochure. – a quick, simple way to validate your color selections.

5. For the most accurate representation of Behr's colours, please refer to colour cards and brochures available at The Home Depot®.

6. This new app has been customized specifically for the Canadian market, including unique colour collections and integration with Canadian Home Depot® locations.

7. The way colours are represented on your screen can be impacted by variances in the screen display among mobile devices and the ambient light from your environment.

8. In order to improve our customers’ use of our products and this app, Behr tracks certain data associated with the use of this app.

9. No personally identifiable information is transmitted to Behr.

10. Ready to take on your next paint project?

11. Paint colours within the ColourSmart by BEHR Mobile App are only available for Canada.

1. Bass - tried to import a photo (either by taking one from within the app or importing from gallery) and nothing - a blank screen with the message to "tap the photo" but it doesn't allow you to do anything.I've this for years and loved it, now all of sudden I open it and it crashes every time.

2. When working with a photo of our room and tapping the photo to select new colours, the only available colour options were those appearing in the photo, translated into specific colour shades by Behr.

3. As in, it doesn't even get to the matching part, the app just stops working when you try to use existing pictures or take a new picture of a color.Useless. Doesn't work at all.

4. Color match doesn't launch the camera, and doesn't select color from saved photos.

5. Could not find any other options in the menu..My main problem with this app is that they do not coordinate the colour matching feature with the paint sample cards.

6. The color browser doesn't match (at all) what is in the store in terms of order and layout.

7. There is no means to adjust the color display for accuracy, and that means color on screen is not even close to the color on the paint chip of same name.

8. None of the color match options work.

9. Save yourself time, money and aggravation by going in person and looking at paint swatches.

10. But this app lets me pick Colours that take up my entire phone, so I can put it up to my wall and see what colour i like.

11. I tried the apps that let u take a pic but, they were too glitchy and the paint sample too small.Absolute garbage of an app.

1. Fix ColourSmart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ColourSmart: Restarting the app will resolve most errors.
2. Update the ColourSmart App. Here is how:
   1. On Android goto PlayStore » Search for "ColourSmart" » Open ColourSmart by BEHR™ Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ColourSmart » click "UPDATE".
3. Clear ColourSmart by BEHR™ Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from ColourSmart servers.
   1. On Android, goto Settings » Apps » Select "ColourSmart by BEHR™ Mobile" » click Storage » click "Clear Cache".
4. Check ColourSmart app permissions. If any of these permissions required to use your device's features are disenabled, ColourSmart might not work.
5. Uninstall and reinstall ColourSmart. If nothing else has worked, completely uninstall ColourSmart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ColourSmart not working

2. Fix ColourSmart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ColourSmart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ColourSmart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ColourSmart may not be able to connect to the Internet when running in the background.