Contact Birdie Customer Service

Why should I report an Issue with Birdie Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Birdie Mobile Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy the“hassle-free”with both our local data plan and travel SIM! 【Local Data Plan】Enjoy the freedom of contract-less mobile plan! 【Travel SIM】Enjoy the freedom of travelling over 60+ countries with our same Birdie SIM; Lifetime rechargaeble, top-up whenever/ wherever you need. 1. NO contract. NO admin fees.

2. Keep you SIM, lifetime rechargaeble, top-up whenever/ wherever you need.

3. Simply top-up in app, travel the world with the same local SIM. 3.

4. All Online, subscribe/ switch to Birdie at your fingertips, all set in 3 mins. 2.

5. Be Birdie and Fly with us!

6. Enjoy customer-exclusive privileges from us. 2.

7. Roam your way through 60 countries with just 1 SIM. 3.

8. Download Birdie Mobile App now, let me show you the world and explore together without boundaries!

1. They just kept telling me to find another phone to install the app on, which shouldn't be priority! And no emergency number to ring to notify lost/stolen sim, again, really dangerousAnything after the 4G data you bought is basically useless, you can't even get into their app to purchase data in urban area, no connection at certain mtr station...Always crashes for no reason, have trouble connecting, not the most stable mobile service I've experienced.

2. I've endured it for a long time as the mobile plan is so good.The phone service is good.

3. You need to put the details every single time.Birdie Mobile is good, especially Data P2P.

4. I hope that the "old version" that is already installed on my mobile can function, and never force users to update, because updating is NOT always possible.The app is fine, you can pay bills on it.

5. Updates too regularly, normally its a good thing but this is just annoying and it eats up your data.While the app shows a lot more comprehensive information than any other HK network provider, it still has a few issues.

6. Otherwise, it is a good mobile network service.Started to use Birdie 2 yrs ago.

7. Besides the reception at my home is getting worst and worst! Apps sucks!Horrible experience... Left HK 2 months ago and it automatic charge my credit card till next month... Just becoz I deleted the app before i got on the place.

8. It was good and convenient at first but now it always requires me to update, update and update again! Update every 2 wks! Very annoying.

9. I recently had my phone stolen, the company wouldn't help me cancel the sim, which is very dangerous as thieves could use the phone to gain access to important websites.

10. only.problem is they update the app nearly every month and there is a setting in their app that will not allow you to open it without updating.

11. And the assistance via WhatsApp is simply useless.I do not like that the app requires frequent updates that are huge in file size.

1. Fix Birdie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Birdie: Restarting the app will resolve most errors.
2. Update the Birdie App. Here is how:
   1. On Android goto PlayStore » Search for "Birdie" » Open Birdie Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Birdie » click "UPDATE".
3. Clear Birdie Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Birdie servers.
   1. On Android, goto Settings » Apps » Select "Birdie Mobile" » click Storage » click "Clear Cache".
4. Check Birdie app permissions. If any of these permissions required to use your device's features are disenabled, Birdie might not work.
5. Uninstall and reinstall Birdie. If nothing else has worked, completely uninstall Birdie then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Birdie not working

2. Fix Birdie Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Birdie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Birdie not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Birdie may not be able to connect to the Internet when running in the background.