Contact Caterpillar Customer Service

Why should I report an Issue with Caterpillar - Play & Explore?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of StoryToys to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My friends young son adores them although I will reserve judgment as to the accuracy of the portrayal of the order lepidoptera until I consult an entomologist.But the paid version took away a favorite game.

2. It's so colorful and fun for almost all ages.My niece has been playing this app since she was 2 1/2 yrs & still loves it.This is not the game I paid for, the game I paid for was my Caterpillar.

3. Plays for hours.My almost two year old who loves the book loves the game.

4. My 3 year-old granddaughter hates this game!...the pop up section doesn't work.

5. The difficulty level seems to target toddlers but why have any screen time at all at this age?You buy it then there are ADDITIONAL purchases required.

6. She didn't want to go home to Mommy because the game is on my computer pad.

7. I wish we could go back to the free one, at this point.Grand baby loves this app.

8. The jigsaw puzzles are suited perfectly to the touch screen input method.

9. Horrible appDespite not being a member of the prescribed 8 yrs or under demographic (I am 38) I am impressed with this app.

10. The one where the caterpillar is in a race to avoid the junk food, and eat the fruits.

11. She doesn't get to play often but when she does she's so happy .Our 6 yr and 9mths old love this app.

1. Fix Caterpillar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Caterpillar: Restarting the app will resolve most errors.
2. Update the Caterpillar App. Here is how:
   1. On Android goto PlayStore » Search for "Caterpillar" » Open Caterpillar - Play & Explore » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Caterpillar » click "UPDATE".
3. Clear Caterpillar - Play & Explore app cache: Clearing cached data will force your app to retrieve the latest data directly from Caterpillar servers.
   1. On Android, goto Settings » Apps » Select "Caterpillar - Play & Explore" » click Storage » click "Clear Cache".
4. Check Caterpillar app permissions. If any of these permissions required to use your device's features are disenabled, Caterpillar might not work.
5. Uninstall and reinstall Caterpillar. If nothing else has worked, completely uninstall Caterpillar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Caterpillar not working

2. Fix Caterpillar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Caterpillar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Caterpillar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Caterpillar may not be able to connect to the Internet when running in the background.