Published by PBS KIDS on Oct 11, 2023

Report an issue with PBS Parents Play & Learn.
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Why should I report an Issue with PBS Parents Play & Learn?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PBS KIDS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PBS Parents Play & Learn

1. The bilingual (English/Spanish) PBS Parents Play & Learn app makes it easy for parents to seize upon those daily “teachable moments” through theme-based interactive games and simple hands-on activities that connect math and literacy skills to everyday experiences.

2. PBS’ first app designed specifically for parents, PBS Parents Play & Learn provides more than a dozen games parents can play with their kids, each themed around a familiar location – including the garden, the grocery store, a restaurant, the kitchen, and many more.

3. PBS Parents Play and Learn is part of PBS KIDS’ ongoing commitment to helping kids build the skills they need to succeed in school and in life.

4. Each game comes with a parent note that provides information about the math and literacy skills woven into the game and suggestions for effective ways to interact with a child while playing the game to maximize the learning experience.

5. The app is designed to build on a child’s natural curiosity about his or her everyday world and to encourage dialogue between kids and parents.

6. Across all media platforms, PBS KIDS is committed to creating a safe and secure environment for children and families and being transparent about what information is collected from users.

7. PBS KIDS, the number one educational media brand for kids, offers all children the opportunity to explore new ideas and new worlds through television and digital media, as well as community-based programs.

8. To learn more about PBS KIDS’ privacy policy, visit pbskids. org/privacy.

9. However, these contents do not necessarily represent the policy of the Department of Education, and you should not assume endorsement by the Federal Government.

10. For more parent resources, tips and information visit pbs. org/parents.

11. The contents of this app were developed under a cooperative agreement #PRU295A100025, from the U. S. Department of Education.

PBS Parents Play & Learn Customer Insights

1. And she really is learning and having to think about the games rather than some that just color or poke around.Excellent app for interactive educational games for toddlers and preschoolers to practice colors, shapes, letters, numbers, and basic math concepts.My kids love it 5 Stars and help them with math and what they needed to know thank you and I hope this actually can help you parents when your quarantine it's did for me and my family I love very much and its actually keeps them very occupied when they're doing work or after work we didn't actually know it was on Google but it was so you can check that out too it little glitching and it was not that cool like this game but I love this one is very excellent👍👍👍👏👏👏❤❤📿So easy to navigate that my little one can do it all on his own.

2. Great developmental skills to be learnt using this app.We love this app! My kids can learn a lot.

3. Thos is a great free resource! It was my daughter's first game she could really interact with on the phone.

4. And can interact with the charactersI love this app because it has all of my favorite tv shows all day long.

5. I'd much rather her screen time in the day be games she has to think and interact with than just staring at a TV.

Steps to Troubleshoot & Fix PBS Parents Play & Learn Issues

1. Fix PBS Parents Play & Learn Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PBS Parents Play & Learn: Restarting the app will resolve most errors.
  2. Update the PBS Parents Play & Learn App. Here is how:
    1. On Android goto PlayStore » Search for "PBS Parents Play & Learn" » Open PBS Parents Play & Learn » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PBS Parents Play & Learn » click "UPDATE".
  3. Clear PBS Parents Play & Learn app cache: Clearing cached data will force your app to retrieve the latest data directly from PBS Parents Play & Learn servers.
    1. On Android, goto Settings » Apps » Select "PBS Parents Play & Learn" » click Storage » click "Clear Cache".
  4. Check PBS Parents Play & Learn app permissions. If any of these permissions required to use your device's features are disenabled, PBS Parents Play & Learn might not work.
  5. Uninstall and reinstall PBS Parents Play & Learn. If nothing else has worked, completely uninstall PBS Parents Play & Learn then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PBS Parents Play & Learn not working


2. Fix PBS Parents Play & Learn Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PBS Parents Play & Learn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PBS Parents Play & Learn not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PBS Parents Play & Learn may not be able to connect to the Internet when running in the background.

Reported Issues