Contact Learn & Play Customer Service

Why should I report an Issue with Learn & Play by Fisher-Price?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Homer Learning to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What I hope Homer adapts into new apps from the old content simple books to read, dressing puppy for the seasons, where's puppys, matching games and a piano option.I'm so disappointed.

2. Not a good move fisher price.Ugh. How could you lock people out of perfectly good apps and replace them with this trash? It's less interactive, less interesting, and just overall terrible.

3. The other apps were WAY more interactive and engaging and the songs were great as far as kids learning songs go.

4. If you can't bring the old apps back update and improve this new one!I am SO disappointed that Fisher Price "Sing & Play Storybook" apps are now gone.

5. My granddaughter absolutely loved them! This new one doesn't even start up in the kid mode! Upon opening you have to click to go to kid mode! This is going to frustrate my granddaughter having to bring it to me each time to change it for her! Please bring back all the old ones!I have to agree with the other users.

6. Storybook 1,2,&3 were amazing for cause and effect exploration!! What a loss! Please bring them back! There are so few apps available 4 theblind!I found the new abc and 123 to be less user friendly as the ones that were eliminated to make way for the new.

7. The new app is NOTHING compared to the old abc, shapes and storybook apps and Im very disappointed to see that they've all been rolled into this one app.

8. Just let my kid keep playing with shapes and colors! Editing to add: I see a reply on another app pointing to the art studio instead of shapes and colors - it's nothing alike! Way too complicated and doesn't play music.

9. I never had to hover for fear of accidentally clicking ads or backing out of content for them, even using "Kids." This new app is not designed for tots, has too much going on, & has extra music & noise that, in my opinion, detracts from learning.

10. Puppy was one app both my sons loved as toddlers, & one I was happy to give because there was just enough content, no ads, & easy for toddler fingers to navigate.

11. This "update" is a nice thought and I'm sure there are others who potentially even enjoy it, but if its not broke, don't fix it.I don't like this new version very much! The old apps were so much better.

1. Fix Learn & Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Learn & Play: Restarting the app will resolve most errors.
2. Update the Learn & Play App. Here is how:
   1. On Android goto PlayStore » Search for "Learn & Play" » Open Learn & Play by Fisher-Price » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Learn & Play » click "UPDATE".
3. Clear Learn & Play by Fisher-Price app cache: Clearing cached data will force your app to retrieve the latest data directly from Learn & Play servers.
   1. On Android, goto Settings » Apps » Select "Learn & Play by Fisher-Price" » click Storage » click "Clear Cache".
4. Check Learn & Play app permissions. If any of these permissions required to use your device's features are disenabled, Learn & Play might not work.
5. Uninstall and reinstall Learn & Play. If nothing else has worked, completely uninstall Learn & Play then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Learn & Play not working

2. Fix Learn & Play Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Learn & Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Learn & Play not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Learn & Play may not be able to connect to the Internet when running in the background.