Contact SplashID Safe Password Manager Customer Service

Why should I report an Issue with SplashID Safe Password Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SplashData, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I see several reviews hear that indicate others have had significant problems with the app; however, that is not my experience.I have been using SplashID since the Palm days, I got a lifetime license when I migrated to the Mac.

2. Update - still happening, but they're helping me with a workaround.I have been using SplashID for many years and love it.

3. Thanks SplashID!I have been using this app for years without incident.

4. I've paid for the service but when I log in and try to unmask a password I get a popup that demands that I subscribe to SplashID Pro for another $19.99. I've already subscribed to the pro version -- paid for it on 08/30/2018 13:19:12 MT.

5. I recommend this product without reservation.Very disappointed in Google and SplashID Pro! I too paid my subscription and have trouble getting into it.

6. (When looking at permissions granted the app already has what it claims to need.) The app is unusable, because of these permissions pop-up, even though just yesterday after installing the app, I was able to login, and perform a full sync.

7. It takes 3 or 4 times to get into it!Twice in the last three months SplashID has locked me out of my passwords.

8. App pops up a dialog on start up saying it needs permissions and takes you to system settings but provides no means to grant the permissions it's asking for.

9. The tech support response has always been good.

10. Good bye SplashID! Your money-grubbing has lost you a fan!Restarts every time I close the app now and I have to set it up from scratch.

11. I found a support document on their website and followed the instructions prescribed and was pleased to have the end result as intended.

1. Fix SplashID Safe Password Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SplashID Safe Password Manager: Restarting the app will resolve most errors.
2. Update the SplashID Safe Password Manager App. Here is how:
   1. On Android goto PlayStore » Search for "SplashID Safe Password Manager" » Open SplashID Safe Password Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SplashID Safe Password Manager » click "UPDATE".
3. Clear SplashID Safe Password Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from SplashID Safe Password Manager servers.
   1. On Android, goto Settings » Apps » Select "SplashID Safe Password Manager" » click Storage » click "Clear Cache".
4. Check SplashID Safe Password Manager app permissions. If any of these permissions required to use your device's features are disenabled, SplashID Safe Password Manager might not work.
5. Uninstall and reinstall SplashID Safe Password Manager. If nothing else has worked, completely uninstall SplashID Safe Password Manager then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SplashID Safe Password Manager not working

2. Fix SplashID Safe Password Manager Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SplashID Safe Password Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SplashID Safe Password Manager not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SplashID Safe Password Manager may not be able to connect to the Internet when running in the background.