Contact SMS PASSCODE Customer Service

Why should I report an Issue with SMS PASSCODE Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Entrust Datacard Denmark A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I enter my phone # and wait for the code but never received any! Fix my problem.Stopped working today and tried to reset, but then getting failed in provisioning.Crashes and unable to register deviceNot working for me.

2. Provision page says I should press 'Reset' button but there is no reset button (when i press the top right corner of the screen where the rest button should be it asks me if i want to reset the phone number.

3. Better move to physical 2FA.I can't provision the app, it always tell me that failed to provision your device try again, i have rebooted the phone so mant times but it doesn't work.Scrolling to your desired country takes too long, scrolling should have momentum or a search box.

4. Stuck at provisioning, where I enter the code, the app lets me wait for a while and then just gives a failure messageI strongly recommend you speak with your company's tech department and tell them not to use this.

5. I get a Toast saying new message has arrived but the message fails to download every time, until I remove the app then install and provision.

6. when i press Yes it fails to reset).Really annoying that you have to manually type in the code instead of just approving within the app.

7. It works correctly only first time after installation + provision .

8. No other problems noticed.App is not activated on my phone.

9. Could be integrated with fingerprintDoesn't work.

10. exceptionally poor usability.

11. It will lock you out randomly and there is seemingly no way around it.

1. Fix SMS PASSCODE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SMS PASSCODE: Restarting the app will resolve most errors.
2. Update the SMS PASSCODE App. Here is how:
   1. On Android goto PlayStore » Search for "SMS PASSCODE" » Open SMS PASSCODE Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SMS PASSCODE » click "UPDATE".
3. Clear SMS PASSCODE Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from SMS PASSCODE servers.
   1. On Android, goto Settings » Apps » Select "SMS PASSCODE Mobile" » click Storage » click "Clear Cache".
4. Check SMS PASSCODE app permissions. If any of these permissions required to use your device's features are disenabled, SMS PASSCODE might not work.
5. Uninstall and reinstall SMS PASSCODE. If nothing else has worked, completely uninstall SMS PASSCODE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SMS PASSCODE not working

2. Fix SMS PASSCODE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SMS PASSCODE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SMS PASSCODE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SMS PASSCODE may not be able to connect to the Internet when running in the background.