Published by Novagems on Dec 10, 2024

Report an issue with Novagems StaffApp.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Novagems StaffApp?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Novagems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Novagems StaffApp

1. novagems StaffApp enables security guards to check their Schedule, Accept & Reject Shift Among themselves as well as perform duties over the site while being tracked live by concerned managers.

Novagems StaffApp Customer Insights

1. All my team’s work is well-managed in advance and the manager takes care of everything without feeling overwhelmed.I like working with Novagems because things are really easy.

2. Overall very good for managing your workforce.At my security company, there was a manual attendance and work management system for years.

3. There is no need to make manual entries in registers or make phone calls to the manager for small things.

4. Its terrible.The app does a lot of useful things and has some cutting edge tools to work with.

5. The devs say they fixed the bugs with updates but it's important in the security business to keep your eyes on your client and their interests.

6. They will also going to give offline features of write report and tour where you can do all these things without internet and many more.

7. Within a few months, my manager came up with this software solution called Novagems.

8. There is some stability issue with application, hope developers will be able to fix itThis app is so unstable and unreliable.

9. I can resolve pretty much everything at work with this system.Too slow and very stressful everytime I try to use it.

10. Some minor bugs, but the Support staff take care of super fast when you communicate any issues.

11. Truly awesome app.I was able to start duty, but after that the app keeps on flickering and crashing.

Steps to Troubleshoot & Fix Novagems StaffApp Issues

1. Fix Novagems StaffApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Novagems StaffApp: Restarting the app will resolve most errors.
  2. Update the Novagems StaffApp App. Here is how:
    1. On Android goto PlayStore » Search for "Novagems StaffApp" » Open Novagems StaffApp » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Novagems StaffApp » click "UPDATE".
  3. Clear Novagems StaffApp app cache: Clearing cached data will force your app to retrieve the latest data directly from Novagems StaffApp servers.
    1. On Android, goto Settings » Apps » Select "Novagems StaffApp" » click Storage » click "Clear Cache".
  4. Check Novagems StaffApp app permissions. If any of these permissions required to use your device's features are disenabled, Novagems StaffApp might not work.
  5. Uninstall and reinstall Novagems StaffApp. If nothing else has worked, completely uninstall Novagems StaffApp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Novagems StaffApp not working


2. Fix Novagems StaffApp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Novagems StaffApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Novagems StaffApp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Novagems StaffApp may not be able to connect to the Internet when running in the background.

Reported Issues