Published by Simple Mobile Tools on Oct 9, 2023

Report an issue with Simple Gallery Pro.
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Why should I report an Issue with Simple Gallery Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Simple Mobile Tools to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Simple Gallery Pro

1. With Simple Gallery's superior security features you can use a pin, pattern or your deviceā€™s fingerprint scanner to limit who can view or edit selected photos and videos or access important files.

2. Simple Gallery allows you to quickly recover any deleted photo and videos, meaning on top of being the best media gallery for Android, Simple Gallery doubles as an amazing photo vault app.

3. Simple Gallery supports a huge variety of different file types including JPEG, PNG, MP4, MKV, RAW, SVG, GIF, Panoramic photos, videos and many more, so you enjoy full flexibility in your choice of format.

4. Simple Gallery brings you all the photo viewing and editing features you have been missing on your Android in one stylish easy-to-use app.

5. Turn photo editing into child's play with Simple Gallery's improved file organizer and photo album.

6. Simple Gallery's highly customizable design allows you make the photo app look, feel and work just the way you want it to.

7. Browse, manage, crop and edit photos or videos faster than ever, recover accidentally deleted files or create hidden galleries for your most precious images and videos.

8. From the UI to the function buttons on the bottom toolbar, Simple Gallery gives you the creative freedom you need in a gallery app.

9. And with advanced file-support and full customization, finally, your gallery works just the way you want.

10. Never worry about accidentally deleting that one precious photo or video you just can't replace.

11. It comes with material design and dark theme by default, provides great user experience for easy usage.

Simple Gallery Pro Customer Insights

1. I'm still not giving a full 5 stars due to the complicated settings options, but I do have all my folders intact and blame myself for not exploring all my options before leaving a bad reviewI'm locked out of my photos, and I got charged several times a day! 1 payment should give me a 30 subscription, but Im charged every time I open the app, or my photos stay locked and hiden from view! This upgrade doesn't work, all my photos are blocked, and you don't get 30 days for each payment charge.

2. Went ahead and bought the premium version as well after trying free, it's only a couple of bucks and you get even more features in an already helpful app.Lost image sorting ability months ago, tired of scrolling through all my old images to see new ones so I uninstalled/reinstalled.

3. It used to be great, but it's completly ruined now.The main feature I was looking for in a photo app was the ability to view my photos organized by folders and subfolders, much like they would be organized on a PC.

4. Usually upgrades add features this took them away! I do not like that my phone has to give access to all files & media & that it can change anything on my phone.šŸ˜”Deletes entire folders without warning or reason.

5. Furthermore, when I try to open the old version now, it tells me my free trial is over - I can only get one more day of access so I don't want to try again unless I'm sure it'll workUsually when I get a new device, a gallery app is the first thing I look for.

6. The app doesn't work! Hidden files aren't hidden, complete phone access has to be given & for what? It still doesn't work.

7. And now I'm getting the popup to delete the old version every time I switch between folders.

8. Thank goodness for Google photos so that I haven't lost them altogether! 2) it doesn't seem to save screenshots - old or new.

9. The amount of options is very expansive too and I sometimes use it to process photos for socials directly on my phone, which saves a lot of time and effort.

10. I just had to swap phones, and it only took be a few minutes of dealing with the stock Photos app to make me miss (and then reinstall) Simple Gallery on my new device.

11. Sure, you have the ability to exclude folders but any folder the app finds an image/video file in is automatically included, you have to manually add them to the exclude list.

Steps to Troubleshoot & Fix Simple Gallery Pro Issues

1. Fix Simple Gallery Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Simple Gallery Pro: Restarting the app will resolve most errors.
  2. Update the Simple Gallery Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Simple Gallery Pro" » Open Simple Gallery Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Simple Gallery Pro » click "UPDATE".
  3. Clear Simple Gallery Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Simple Gallery Pro servers.
    1. On Android, goto Settings » Apps » Select "Simple Gallery Pro" » click Storage » click "Clear Cache".
  4. Check Simple Gallery Pro app permissions. If any of these permissions required to use your device's features are disenabled, Simple Gallery Pro might not work.
  5. Uninstall and reinstall Simple Gallery Pro. If nothing else has worked, completely uninstall Simple Gallery Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Simple Gallery Pro not working


2. Fix Simple Gallery Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Simple Gallery Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Simple Gallery Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Simple Gallery Pro may not be able to connect to the Internet when running in the background.

Reported Issues