Published by Shutterfly, Inc

Report an issue with Shutterfly Share Sites.
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Why should I report an Issue with Shutterfly Share Sites?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shutterfly, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Shutterfly Share Sites Customer Insights

1. Thought it would streamline my ability to share photos from my phone, but I may have to do the uploads from my computer instead.Without an ability to update availability within Android, the app is useless.

2. In the meantime, I want to say that Shutterfly's customer service, options, and user interface are exceptional.Very frustrating that as I try to upload photos, it creates multiple copies of the same photo in my album.

3. Also the share site option is nice but if you have more than 2, it's hard to get into both of them unless you get a weekly update.I use Share Sites as a family website and I love it.

4. The fact that it can access your photos but not the way you have them organized is a pain - you can't upload an album from your phone, you have to manually select the contents from among all the photos you have.

5. I recommend using a laptop or pc to navigate this site.Shutterfly, please, please, PLEASE add a feature to the app that would allow users to create journal entries.

6. They are missing out on a ton of classroom information.Terrible. Does not have half the features that the website does! I resort to using the mobile site on my phone, which recently began acting buggy.

7. And the connection to the Shutterfly store that lets you share photo books is brilliant.The concept of this app is awesome! I love everything about it.

8. That said, this is a great way to share photos digitally for free while maintaining some privacy.

9. While class lists, photos, calendar, and volunteer lists are available for viewing, journal entries are not.

10. I am not sure about everyone else but mine are on Google photos and it does not give the option to access it.

11. We can all access our family photos from our computers or phones which is an incredibly valuable thing.

Steps to Troubleshoot & Fix Shutterfly Share Sites Issues

1. Fix Shutterfly Share Sites Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shutterfly Share Sites: Restarting the app will resolve most errors.
  2. Update the Shutterfly Share Sites App. Here is how:
    1. On Android goto PlayStore » Search for "Shutterfly Share Sites" » Open Shutterfly Share Sites » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shutterfly Share Sites » click "UPDATE".
  3. Clear Shutterfly Share Sites app cache: Clearing cached data will force your app to retrieve the latest data directly from Shutterfly Share Sites servers.
    1. On Android, goto Settings » Apps » Select "Shutterfly Share Sites" » click Storage » click "Clear Cache".
  4. Check Shutterfly Share Sites app permissions. If any of these permissions required to use your device's features are disenabled, Shutterfly Share Sites might not work.
  5. Uninstall and reinstall Shutterfly Share Sites. If nothing else has worked, completely uninstall Shutterfly Share Sites then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shutterfly Share Sites not working


2. Fix Shutterfly Share Sites Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shutterfly Share Sites be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shutterfly Share Sites not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shutterfly Share Sites may not be able to connect to the Internet when running in the background.

Reported Issues