Contact Shutterfly Customer Service

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1. I spent hours prepping photos on my phone after it "updated with my browser changes" only to have to delete my order so I could continue to use the app (I could go on, if not for review limit).

2. However, now I'm having such a hard time getting the app or browser to work I am about to give up and consider it a loss.Super frustrating bug, hasn't been fixed.

3. I was surprised at how high the prices are now!Updated 06/13/23 -So frustrated! I thought for sure this issue was fixed by now, but no! I created items and just need to pay for them, but keep receiving a message that "something went wrong".

4. Anything over that, when you're ready to "add" and you hit the ✔️ mark--it deselects all your pics; you have to start over! It's upsetting, especially when creating multiple albums on the same theme.pictures are amazing quality.

5. And will be definitely ordering more from them and I love the fact I can order so many at a time just wish there wasn't a limit of 250 at a time.

6. The whole point of having the app is to avoid needing to go through the hassle of moving my photos from my phone to my laptop.

7. you tent to say to your self, FORGET ITS NOT WORTH ALL THIS TIME! I've been ordering from you for yrs but it's been a while now.

8. Also, when editing albums in the app, it doesn't warn you as you approach the limit on the number of pictures you're adding--maybe 99 or 100.

9. Please fix.(2019)I have used shutterfly multiple times in the past without any issues, but my most recent project has been a headache.

10. The picture quality was very good, but the pictures were ALL off center, with heads cutoff, and sceneries cut in half.

11. After using the in-app customer service chat tool, I was able to get store credit towards a redo.

1. Fix Shutterfly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shutterfly: Restarting the app will resolve most errors.
2. Update the Shutterfly App. Here is how:
   1. On Android goto PlayStore » Search for "Shutterfly" » Open Shutterfly: Prints Cards Gifts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shutterfly » click "UPDATE".
3. Clear Shutterfly: Prints Cards Gifts app cache: Clearing cached data will force your app to retrieve the latest data directly from Shutterfly servers.
   1. On Android, goto Settings » Apps » Select "Shutterfly: Prints Cards Gifts" » click Storage » click "Clear Cache".
4. Check Shutterfly app permissions. If any of these permissions required to use your device's features are disenabled, Shutterfly might not work.
5. Uninstall and reinstall Shutterfly. If nothing else has worked, completely uninstall Shutterfly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shutterfly not working

2. Fix Shutterfly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shutterfly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shutterfly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shutterfly may not be able to connect to the Internet when running in the background.