Contact SFR Home Customer Service

Why should I report an Issue with SFR Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SFR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cette application vous permet de bénéficier de toutes les fonctions du service SFR Home sur votre smartphone ou tablette Android, avec une ergonomie innovante et performante.

2. Grâce à l’application SFR Home, vous gardez le contrôle de votre domicile en toute liberté.

3. Pilotez votre maison, depuis votre smartphone Android !

4. Avec le service SFR Home, vous pouvez piloter et sécuriser votre domicile grâce à une large gamme d’accessoires.

1. Customer service zero.UselessAu début je ne sais pas pourquoi j'ai gagné le pack home domotique du vendeur de la SFR.

2. Je déjà testé le pack avec deux internet et rien n'a connect.

3. Aujourd'hui je sais, le pack ça ne marche pas.

4. Often unable to communicate with the application, leaving me without video or alarm.

1. Fix SFR Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SFR Home: Restarting the app will resolve most errors.
2. Update the SFR Home App. Here is how:
   1. On Android goto PlayStore » Search for "SFR Home" » Open SFR Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SFR Home » click "UPDATE".
3. Clear SFR Home app cache: Clearing cached data will force your app to retrieve the latest data directly from SFR Home servers.
   1. On Android, goto Settings » Apps » Select "SFR Home" » click Storage » click "Clear Cache".
4. Check SFR Home app permissions. If any of these permissions required to use your device's features are disenabled, SFR Home might not work.
5. Uninstall and reinstall SFR Home. If nothing else has worked, completely uninstall SFR Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SFR Home not working

2. Fix SFR Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SFR Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SFR Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SFR Home may not be able to connect to the Internet when running in the background.