Contact LiveHome Customer Service

Why should I report an Issue with LiveHome?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WIT Electronics Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also it would be great if we the LED light on the doorbell could have been disabled through the APP.Update: The app hardly works, there is significant time delay in live viewing and onset of camera recording from motion and ring detection.

2. I would recommend it as a good visual deterrent, but would not rely on instantaneous notices of eventsAfter the last firmware update, the doorbell randomly says "Wifi connection failed" very loud but when I go to the app sometimes it's working and some times not.

3. Would like to have an option to set different sound on mobile when app warning for detection, so i know when i get a notification when its this app.It's impossible to receive live images or videos on my phone when the doorbell is rang.

4. The doorbell is located in an area where it has very good signal strength to Wi-Fi and the network, alerts to the phone tend to be delayed 75% of the time.

5. It'll either randomly go offline with no warning, I'll get delayed or no notifications, the battery runs out extremely quickly, and I can't even install the latest update because I get a message saying 'device is recording, please try again later' when I took the batteries out the damn thing.

6. The notification sound isn't working, you can't enlarge the screen unless you screen shot it, the Wi-Fi "reach" connect is poor, I don't know the distance between WiFi connection you have to be.

7. First doorbell crashed during a firmware update never to work again.

8. I have not changed my router or where it is and had this doorbell for 1 year and have a strong WiFi Signal (55db).

9. Only a 15 to 20 seconds recorded video of the visitor(s) is seen more than three minutes after the doorbell was rang.

10. Make sure you go into the settings and update the firmware for your doorbell.

11. I'm a computer technician so this isn't on me.I have put the motion detection on high, the distance between my fence and front door is less than 10 meter, but the app/cam activate too slow.

1. Fix LiveHome Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LiveHome: Restarting the app will resolve most errors.
2. Update the LiveHome App. Here is how:
   1. On Android goto PlayStore » Search for "LiveHome" » Open LiveHome » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LiveHome » click "UPDATE".
3. Clear LiveHome app cache: Clearing cached data will force your app to retrieve the latest data directly from LiveHome servers.
   1. On Android, goto Settings » Apps » Select "LiveHome" » click Storage » click "Clear Cache".
4. Check LiveHome app permissions. If any of these permissions required to use your device's features are disenabled, LiveHome might not work.
5. Uninstall and reinstall LiveHome. If nothing else has worked, completely uninstall LiveHome then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LiveHome not working

2. Fix LiveHome Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LiveHome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LiveHome not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LiveHome may not be able to connect to the Internet when running in the background.