Contact SFR & Moi Customer Service

Why should I report an Issue with SFR & Moi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SFR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Téléchargement et usage gratuit en France métropolitaine (hors coût de connexion internet mobile selon l'offre SFR souscrite).

2. Avec l’appli SFR & Moi, pilotez facilement toutes vos lignes Mobiles & Box ! - Divertissement ? International ? Sécurité ?

3. Application accessible aux clients SFR disposant d’une offre mobile, tablette & clé ou ADSL/THD/Fibre.

1. Can improve with new features.Rubbish,25 minutes trying to pay them, 25 minutes trying to explain that a translation app cannot be applied to their app,I will change WiFi and phone connection ASAP.Difficulties to "start off the system" but now "all" has been put right via your technical team & customer service team who were polite, patient, throughout the ordeal & finally the result is terrific to use, to organize & great to watch, I thank you all Alex.Pathetic customer service! I had a problem with my fiber box.

2. The button to cancel the subscription is hidden away and so difficult to find that one has to call customer service for help find it.In general it (the SFR fibre) works... except when it doesn't.

3. I called the customer care to get help but they told me to go to the store to get help.

4. She told that she can't help and told me to contact the customer care.

5. They charged me after I terminated my contract for the month after when I didn't even use it! They send emails about payment for a small amount but when you open the payment portal its a large one.

6. In the store, the customer representative, doesn't try to listen the problem.

7. Zero customer service I have had nothing but trouble with SFR.

8. So, i called the customer care for an appointment.

9. It's a good choice if you are willing to be charged for a full month, and use the internet for a half of a month.

10. I've now been charged 83.99€ for a service I've not been able to use.

11. Please don't use sfr, its a large scam.Hello! I am somewhat disappointed as it seems to me that there has been no progress in the update frequency of all conversation bill.

1. Fix SFR & Moi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SFR & Moi: Restarting the app will resolve most errors.
2. Update the SFR & Moi App. Here is how:
   1. On Android goto PlayStore » Search for "SFR & Moi" » Open SFR & Moi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SFR & Moi » click "UPDATE".
3. Clear SFR & Moi app cache: Clearing cached data will force your app to retrieve the latest data directly from SFR & Moi servers.
   1. On Android, goto Settings » Apps » Select "SFR & Moi" » click Storage » click "Clear Cache".
4. Check SFR & Moi app permissions. If any of these permissions required to use your device's features are disenabled, SFR & Moi might not work.
5. Uninstall and reinstall SFR & Moi. If nothing else has worked, completely uninstall SFR & Moi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SFR & Moi not working

2. Fix SFR & Moi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SFR & Moi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SFR & Moi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SFR & Moi may not be able to connect to the Internet when running in the background.