Contact RED & Moi Customer Service

Why should I report an Issue with RED & Moi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SFR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Simplifiez votre quotidien en téléchargeant l’application RED & Moi ! • Accédez à vos abonnements RED depuis votre smartphone ou tablette ! • En quelques clics, vérifiez l’état de votre conso et vos avantages RED du moment. o A l’étranger: suivez votre consommation internet, appels et envois SMS/MMS. • Envie d’un nouveau téléphone ou de plus de data ?

2. Consultez vos notifications, votre conseiller RED vous a probablement déjà répondu ! • Suivez toutes les étapes de votre commande mobile et box : de l’enregistrement à la préparation de votre commande, en passant par la livraison de vos équipements, jusqu’à l’activation de vos services et de votre ligne. • Une panne, un incident?

3. La modification de votre rendez-vous avec votre technicien box est accessible directement depuis votre appli. • Accédez directement au suivi de l’incident après l’avoir déclaré. • Restez informé. e. s de vos actus RED via le centre de notification (nouvelle facture, suivi de commande, etc. • Il est accessible directement en haut à droite de votre écran.

4. La rubrique « Dépanner mon mobile » vous donne toutes vos réponses en cas de perte, vol, désimlockage entre autres. • Trouvez toutes les réponses à vos questions avec une aide en ligne sur la FAQ 24h/24 et 7j/7 et auprès de vos conseillers clients RED du lundi au vendredi de 8h à 21h. • Déjà en contact avec notre service client?

5. La rubrique « Dépanner ma box » vous permet de consulter l’état de votre ligne pour faire un bilan sur le réseau. • Lancez le diagnostic pour vérifier l’état de votre box et trouver la solution pour la dépanner. • Un empêchement?

6. Gérez et adaptez votre abonnement et vos options fixe et mobile selon vos besoins. • Un seul compte pour toute la famille ? C’est possible !

7. Téléchargement et usage gratuit en France métropolitaine (hors coût de connexion internet mobile selon l’offre souscrite).

8. Avez l’application RED & Moi, regroupez l’ensemble de vos lignes et celles de vos proches en toute simplicité. • Un changement d’adresse ? • Carte SIM bloquée ?

9. L’application RED & Moi est accessible uniquement aux clients RED by SFR disposant d’un forfait mobile ou d’une offre internet.

1. The SIM card only works in France while that same phone S9 is working perfectly well in all 4 countries with other operator (Bouygues, Vodafone and Telekom...)Literally it's the worst telecommunications company I have ever used, the 4g is so so so bad.Red By SFR has is the operator with worst support service I have seen.

2. What's worse, even the RED par SFR website crashes when you try to confirm the new appointment day and time! About as useful as a chocolate teapot!From 1 star to 3 stars: customer service is great and the people are very friendly.

3. But in regards to the app, it still needs a lot of fixing including the following: - Fixing Payments via Credit Cards - Enabling attachements when communicating with the service clients (the option is there, but doesn't function)Beware of the hidden service cost.

4. So what are my options? I now have to try to contact their customer service somehow which of course is only possible by phone and takes forever.

5. I tried to cancel the service free of charge as is stated in their terms, but I just discovered that they still charge me 49 Euro for cancellation--even though I added a copy of my new rent contract.

6. In any case: Do yourself a favor and pick another company with a more reliable customer service.

7. It is only accessible by chat, they only answer after hours of waiting, you need to explain your request 10000 times because they don't really read your message (that is the only explanation) every time I need something from them I end up being furious.

8. Customer service need to be communicated only on french.

9. Have no idea what to do in order to use it.As multiple other users already said: app doesn't work... You can't connect to your account and support is non-existent.

10. I highly recommend to use another Operator even if it is a bit more expensive.Terrible customer support.

11. Avoid if possible.App is full of bugs: it is sùpposed to allow you to change the appointment date and it doesn't.

1. Fix RED & Moi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RED & Moi: Restarting the app will resolve most errors.
2. Update the RED & Moi App. Here is how:
   1. On Android goto PlayStore » Search for "RED & Moi" » Open RED & Moi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RED & Moi » click "UPDATE".
3. Clear RED & Moi app cache: Clearing cached data will force your app to retrieve the latest data directly from RED & Moi servers.
   1. On Android, goto Settings » Apps » Select "RED & Moi" » click Storage » click "Clear Cache".
4. Check RED & Moi app permissions. If any of these permissions required to use your device's features are disenabled, RED & Moi might not work.
5. Uninstall and reinstall RED & Moi. If nothing else has worked, completely uninstall RED & Moi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RED & Moi not working

2. Fix RED & Moi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RED & Moi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RED & Moi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RED & Moi may not be able to connect to the Internet when running in the background.