Contact PSEG Long Island Customer Service

Why should I report an Issue with PSEG Long Island?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PSEG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Secure and easy tool to manage your PSEG Long Island account on the go - sign in, pay your bill and review your energy use.

2. Already registered for a PSEG LI My Account?

3. Use your user name and password to log in. Not registered?

4. Easily register via the PSEG LI app.

1. I cannot afford my account getting double charged.App is useless... says my account isn't eligible.

2. Keeps saying "There was an issue processing your request." (I think it's called incompetence.) The "Need Help Logging In" function says it has no security questions on file, which is bullcrap.

3. Still needs improvement.On more than one occasion, I've tried to make a payment and after clicking pay, it takes me back to the homescreen and doesn't say if the payment went through.

4. NOTHING! On the map it shows were out & pending investigation.Today map shows were on, But we have NO POWER !!!SUCKS! Just spent a while setting it up, answering security questions, etc., and now it won't let me sign in.

5. I got a phone call from a real person who told me what was going on and the expected time it would take to get the power back on.

6. Fixes are a requirement to make sure that all parts of the app jive.DOUBLED CHARGED my account on the same day and the customer service was telling me that it was my doing.

7. I needed the app to get power outage updates during hurricane Isaias but no luck.

8. However, when I schedule to pay on the due date, it says that I cannot schedule a payment after my due date.

9. My power is out for almost a day from the hurricane, and the PSEG website spews different, random ETAs re: power restoration.

10. Crews came on Thursday, shut the power off at 6:38 pm to safely cut the tree apart and leave it for future pick up.

11. The account works just fine and when I tried to add it back in, there is no option to do so.

1. Fix PSEG Long Island Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PSEG Long Island: Restarting the app will resolve most errors.
2. Update the PSEG Long Island App. Here is how:
   1. On Android goto PlayStore » Search for "PSEG Long Island" » Open PSEG Long Island » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PSEG Long Island » click "UPDATE".
3. Clear PSEG Long Island app cache: Clearing cached data will force your app to retrieve the latest data directly from PSEG Long Island servers.
   1. On Android, goto Settings » Apps » Select "PSEG Long Island" » click Storage » click "Clear Cache".
4. Check PSEG Long Island app permissions. If any of these permissions required to use your device's features are disenabled, PSEG Long Island might not work.
5. Uninstall and reinstall PSEG Long Island. If nothing else has worked, completely uninstall PSEG Long Island then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PSEG Long Island not working

2. Fix PSEG Long Island Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PSEG Long Island be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PSEG Long Island not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PSEG Long Island may not be able to connect to the Internet when running in the background.