Published by Deskshare, Inc on Mar 3, 2023

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Senior Safety Phone Customer Insights

1. ... when a call comes into the phone, the phone rings, but there is absolutely no notification or screen or button or anything to press to pick up the phone call.

2. The purpose of the app being a minimalist and accessible interface for the senior user is nonexistent because the ads confuse and distract the senior user from accessing the simple buttons available.

3. I hope next update will include simple theming such as dark mode, other than that it is perfectThis seems good much easier to use than others especially with the simple speed dial.

4. The only issue my mum has is that the native screen takes over whilst you are in a call, and this can look different depending on behaviour of the user.

5. There's a system notification that displays briefly and if I click that i can see the call screen and answer.

6. An ad free version must be made available in order for this app to actually do what it is to doI really like this interface, it's simple but customisable.

7. Once that's gone there is no obvious way to answer the call.Slow, not intuitive, and very limited options.

8. The design comes with contact and apps shortcut in one page which is very easy to use for elderly who has never use a smartphone before without the need to navigate different pages.

9. I would be glad to pay for the full version but none of these features are available in the pro version either.Sorry had to uninstall to many offline ads to much of a distraction for the person using it will look elsewhere.

10. 2.5 starsPretty good, However one extremely important feature is the locking of icons on home screen to prevent changes.

11. No ability to remove the contacts section or to have it automatically link to starred list in Google contacts.

Steps to Troubleshoot & Fix Senior Safety Phone Issues

1. Fix Senior Safety Phone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Senior Safety Phone: Restarting the app will resolve most errors.
  2. Update the Senior Safety Phone App. Here is how:
    1. On Android goto PlayStore » Search for "Senior Safety Phone" » Open Senior Safety Phone - Big Icon » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Senior Safety Phone » click "UPDATE".
  3. Clear Senior Safety Phone - Big Icon app cache: Clearing cached data will force your app to retrieve the latest data directly from Senior Safety Phone servers.
    1. On Android, goto Settings » Apps » Select "Senior Safety Phone - Big Icon" » click Storage » click "Clear Cache".
  4. Check Senior Safety Phone app permissions. If any of these permissions required to use your device's features are disenabled, Senior Safety Phone might not work.
  5. Uninstall and reinstall Senior Safety Phone. If nothing else has worked, completely uninstall Senior Safety Phone then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Senior Safety Phone not working

2. Fix Senior Safety Phone Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Senior Safety Phone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Senior Safety Phone not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Senior Safety Phone may not be able to connect to the Internet when running in the background.

Reported Issues