Contact Recovery Record Customer Service

Why should I report an Issue with Recovery Record for Clinicians?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Recovery Record to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Suitable for Psychologists, Dietitians, Nutritionists, Doctors, Psychiatrists, Counselors, and Licensed Clinical Social Workers. - Easy to use: Launch the app and get started in minutes. - Secure and reliable: All industry-standard security practices are met. - Used in all treatment settings: Outpatient, intensive outpatient, residential, and inpatient. - Customizable for every type of eating disorder: Anorexia nervosa, bulimia nervosa, binge eating disorder, ARFID, and eating disorders otherwise not specified. - Best practice: Technology is based on decades of CBT and self-monitoring research.

2. Recovery Record Clinician is the first evidence-based, HIPAA compliant application for eating disorder treatment professionals.

3. With Recovery Record, your patients will remain engaged between visits and you will have patient data and tools for timely, targeted intervention.

4. Recovery Record works by linking your Recovery Record Clinician app with your patient's Recovery Record self-monitoring app.

5. Within minutes of downloading the app, you are ready to bring intuitive patient engagement tools and data-driven clinical decisions to your practice.

6. By doing this, you will have access to the complete clinical picture and be able to answer the questions: Which patient most needs my attention?

7. What should I focus on in this 45 minute patient visit?

8. Are patient outcomes improving?

9. Get started by linking to your first patient for free.

1. You can track so much more than just food! Great design and clearly guided by actual ED clinicians.excellent way to give timely and supportive feedback, encouragement, even corrections to clients.extremely useful and insightfulI was at first concerned as a clinician that our patients were unable to submit logs due to the speed of the app and the fact that it would freeze for over an hour.

2. Jenna, the CEO, is clearly overwhelmed as is her team, and it appears she was not prepared to handle volume when she created this app.It is the most thorough food log for a clinician to review, plus the client has multiple benefits in using the app.Incredibly helpful for communication between the treatment team and client, and perfect for utilizing coping skills when having urges.

3. There are so many options which you can also edit to specifically suit your needs as a coach and the feedback from clients has been awesome so interactive easy to use and the app keeps everything together.. best find.i wish I'd found it soonerFantastic app for working with eating disorders.

4. The most disturbing part of our experience with RR was that the "troubleshooting team" was slow and in fact rude when we tried to help communicate with them about their issues with their own app - I would expect a business owner to be grateful to hear feedback about their app.

5. Then, my entire team became more concerned because logs that were ostensibly uploaded were in fact not uploaded.

6. Finally, we became concerned due to numerous challenges that made our patients feel that their rights as per HIPAA were being violated.

7. As an eating disorder recovery coach this has been an app that offers so much to help with treatment.

8. Super customizable for clients and many ways to view data on the therapist end.

1. Fix Recovery Record Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Recovery Record: Restarting the app will resolve most errors.
2. Update the Recovery Record App. Here is how:
   1. On Android goto PlayStore » Search for "Recovery Record" » Open Recovery Record for Clinicians » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Recovery Record » click "UPDATE".
3. Clear Recovery Record for Clinicians app cache: Clearing cached data will force your app to retrieve the latest data directly from Recovery Record servers.
   1. On Android, goto Settings » Apps » Select "Recovery Record for Clinicians" » click Storage » click "Clear Cache".
4. Check Recovery Record app permissions. If any of these permissions required to use your device's features are disenabled, Recovery Record might not work.
5. Uninstall and reinstall Recovery Record. If nothing else has worked, completely uninstall Recovery Record then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Recovery Record not working

2. Fix Recovery Record Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Recovery Record be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Recovery Record not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Recovery Record may not be able to connect to the Internet when running in the background.