Contact Qilive Smart Remote Customer Service

Why should I report an Issue with Qilive Smart Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cabot Communications Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. First the real remote stopped working very soon and this app works 1 time every 20 tries.

1. Fix Qilive Smart Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qilive Smart Remote: Restarting the app will resolve most errors.
2. Update the Qilive Smart Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Qilive Smart Remote" » Open Qilive Smart Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qilive Smart Remote » click "UPDATE".
3. Clear Qilive Smart Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Qilive Smart Remote servers.
   1. On Android, goto Settings » Apps » Select "Qilive Smart Remote" » click Storage » click "Clear Cache".
4. Check Qilive Smart Remote app permissions. If any of these permissions required to use your device's features are disenabled, Qilive Smart Remote might not work.
5. Uninstall and reinstall Qilive Smart Remote. If nothing else has worked, completely uninstall Qilive Smart Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qilive Smart Remote not working

2. Fix Qilive Smart Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qilive Smart Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qilive Smart Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qilive Smart Remote may not be able to connect to the Internet when running in the background.